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Telecoms-Channel News Roundup – Week 18

TC Week In Telecoms

Welcome to the roundup of the top telecoms news for resellers, week 18. This week’s top news is featured from Channel Pro, Microsoft Teams, Business Insider, Westcon Comstor, No Jitter, NEC and Forbes.

How to maintain the three pillars of channel relationships

The overarching theme critical to everyone operating in the global IT channel is relationships. It’s evident even by the way companies refer to themselves and each other as ‘channel partners’. Working together is essential, and it’s why the channel industry continues to thrive during periods of disruption.

Not only do these need to be forged in the first place, however, but maintained over time, and in different forms.

Introducing new Teams certified devices 

It has been an interesting and unprecedented time for all, getting to grips on this new way of remote working, socializing, and connecting with our customers. Working with our device partners we continue to bring new Teams certified devices to market. Our new range of certified personal devices are aimed to support our customers working remotely.

COMPARED: SA video calls on Zoom, Skype, Teams, Hangouts and WhatsApp

Stuck in lockdown, South Africans are now conducting meetings online, and there has been a massive surge in the downloads of video conferencing apps.

Zoom has been a clear winner. According to data from app tracking website SensorTower, it shot up the ranks from 148th to become the top-ranking app in South Africa in a matter of days.

6 UCaaS customer objections and how to counter them

Unified Communications as a Service (UCaaS) is not just for big business and enterprises. Small businesses can benefit just as much, if not more, since they have fewer resources for building and managing an integrated calling, data and collaboration infrastructure.

But some companies remain reluctant to adopt managed UC services. Much of this stems from misconceptions that surround the world of cloud communications.

3 Ways to Improve Availability of First, Last Mile

Broadband Internet has become popular for first- and last-mile enterprise WAN connectivity, i.e., the connection from the branch or HQ into the backbone and the connection to the data center or public cloud provider. Significant factors are motivating this transition, including the cost of MPLS circuits, improving the quality of broadband Internet links, and the emergence of cloud architectures and applications. However, using broadband Internet means you must manage the first and last mile and requires mitigation to address congestions or packet loss to ensure peak application performance.

NEC enters comms-aaS market with new partnership

NEC Corporation and Intermedia have formed a global strategic partnership with Intermedia, to launch new unified communications (UC) and contact centre solutions.

Univerge Blue Connect is a fully integrated UCaaS (UC-as-a-service) solution. Univerge Blue Engage is a CCaaS (contact-centre-as-a-service) solution for businesses of all sizes.

Building a High Performing Virtual Selling Channel

Virtual selling is now fundamental to growth in a market where remote selling is the “next normal” as the coronavirus pandemic has forced over 4 Billion consumers, customers,  employees, and salespeople to stay at home.

Lost in the rush to enable remote sales teams, is the fact that virtual selling channels offer growth-oriented companies the potential to transform sales performance and accelerate growth.

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