I have an upcoming Modality webinar alongside my college Sean Murphy, The 5 tools to understand the quality of your Microsoft Teams Calls and Meetings. March 9th, 2021.
In this webinar we will go through all the native free in the box options to look at and understand Microsoft Teams call and meeting quality:
- Usage reporting in Teams Admin Center
- User call and meeting History Reporting in Teams Admin Center
- Call Quality Dashboard Website
- Call Quality Dashboard Power BI
- Call Records API
We’ll be showing what can be done natively first and then give a preview of our upcoming Modality Teamwork Analytics Performance reporting (Sean is the product owner for this), which is Azure/Power BI based, pulling from the call records API, complete with automation via the Azure bot framework.
We’ll talk about where third party reporting might add value for you beyond what is in the box from Microsoft.
You can register for the webinar here, if you can’t make it live everyone registered will be sent the recording.
For complete transparency, I work for Modality Systems and work on our reporting products
Hope to see you there!