14 Questions to Ask When Choosing a Virtual PBX

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  1. Do you want a vanity number?

Vanity numbers are any keywords or phrases that best represent your business. Using a vanity number such as 0800-best buy, may give customers an easy way to remember your phone number.  

  1. Do you work out of an office, home or anywhere it pleases you?

VBPX makes it easy to connect if you work out of an office or your home or your favourite coffee shop. You can forward calls to your cell phone, letting you decide whether to send them to voicemail or take the call.

  1. Are you often on the go?

If you do a lot of local travelling and are seldom in the office, calls can be forwarded to whatever number you choose and voicemails are sent as emails to your smartphone.

  1. Do you work internationally?

If you travel outside South Africa, you can choose a phone system that forwards calls to international numbers.

  1. How many employees do you have?

The number of employees in your company will influence your choice of how large your phone system needs to be both in terms of extensions and minutes.

  1. Do you plan on expanding your staff numbers the near future?

Scalability is an important consideration if you plan on growing your company. As your business grows, you should be able to set up voicemail boxes for all employees, and get additional extensions and an uncapped plan that is affordable.

  1. Do you have a support or sales team?

If you have a sales team, a virtual phone system will allow you to set up departmental extensions. 

  1. What type of phone are you currently using?

If you use different types of devices, whether they be a business phone, cell phone or home phone, a VPBX will allow you to take your calls on any phone.

  1. How many minutes do you use a month on business calls?

Your minute plan should be determined by the number of extensions and your usage.

  1. Do you see this increasing?

Should you use more minutes than anticipated and your minute usage is increasing, you can change plans at any time. An uncapped VoIP  plan is the most affordable option.

Sourced from: BitCo. View the original article here.

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