There are two primary architectures to Unified Communications as a Service. Single-tenancy gives each customer their own enterprise. They’re data and their services are kept separate from other customers on the same platform. This ensures that changes to call flow, users, and access to services cannot be made from outside of the organization. Single tenancy tends to be a little more expensive.
The other approach multi-tenancy, will have many customers sharing a single software platform. This is a more cost-effective approach with more redundancy and support. Multi-tenant architecture is less flexible and customizable compared to single-tenancy.
Some enterprises adopt a hybrid approach, with a portion of their unified communications on-premises, with other applications hosted in the cloud. This can be a temporary solution until all sites are on UCaaS, or it can be maintained for security or other purposes.
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