Ericsson-LG: What are the best modern tools to enable true business continuity?

Disaster recovery and business continuity are incredibly important to modern business. In this blog post we will explore how modern technology can make business continuity simpler.

What is business continuity?

Business continuity planning is the process of identifying and planning responses to scenarios that could be a danger to your ability to keep working.

Of course, these vary depending on how and where you work, but usually include planning for power cuts or other interruptions to service at your office.

Being able to recover from these and other disasters is a crucial requirement for long-term survival in business, so business continuity should be a key consideration when you’re looking to deploy new technology in your organization.

What tools do you need?

– Data and backup

The latest cloud-based data and backup solutions are designed to support remote and flexible workers. Many modern backup and data recovery services can be installed on any device in use across your company. Ensuring that your staff’s work is protected, wherever it was created or stored.

– Accessible data storage

A huge part of protecting your business against device failure means deploying a resilient and highly available storage solution. Cloud storage solutions make your work and other business data accessible to all your staff. No matter where they’re working from, through a simple web application.

– Communications systems

The most important element of business continuity planning is ensuring that your phone lines remain manned and operational in a crisis. Most businesses still rely on their phones to attract new business, and collaborating internally in a remote scenario is practically impossible without a modern VoIP phone system or Unified Communications platform.

How can iPECS help?

– Cloud communications

At their core, iPECS Cloud and iPECS ONE are built around the latest VoIP PBX technology. As well as giving you industry-leading call control features, iPECS Cloud solutions can finally remove the last remaining link between your physical premises and your phone numbers.

By routing calls over the internet, VoIP systems allow your phone numbers to ring anywhere. In the event you’re unable to get to the office, an on-site ISDN or PSTN system would force you to configure costly call forwards to your staffs’ mobiles or home landlines. This typically has horrendous effects on your carefully configured call queueing system, and can leave staff isolated and lacking information.

iPECS Cloud and iPECS ONE allow you to sign in to your phone system over the internet from any location without needing any re-configuration or costly call forwards. This creates an ideal business continuity and disaster recovery solution, giving your business the agility it needs to thrive in any situation.

– Every tool under one umbrella

iPECS Cloud and iPECS ONE are Unified Communications systems. This means that they combine all of the business collaboration tools your staff use into one simple service.

iPECS includes video calling, instant messaging, file and screen sharing, and of course enterprise-grade voice calling features. Combining all of these tools into one service increases the value of each individual feature. Launch a video call from an instant messaging chat, share your screen and any supporting files in a single click. Minimize customer wait times with state-of-the-art call handling features.

This approach also has obvious benefits for business continuity. Instead of ensuring the compatibility and survivability of half a dozen or more separate services, iPECS gives you a single system to work with. This makes creating a disaster recovery or business continuity far simpler, and gives you the confidence that your staff will be able to collaborate in any situation.

– Device independent

iPECS Cloud and particularly iPECS ONE offer support for practically any device. iPECS ONE uses the latest WebRTC technology, allowing you to sign in and use all the features of iPECS from a web browser.

There is no better tool for business continuity and disaster recovery. There’s simply no need to consider whether a particular PC, laptop or smartphone is able to connect to iPECS. This ensures that your staff can pick up their work from any device. Not only does this enable remote and flexible working practices, but it also ensures that your phone lines stay open and your staff can continue to collaborate in a crisis.

– Single click provisioning

Pre-provision disaster recovery or backup devices in just a few clicks, or respond in real time to an ongoing situation with the powerful hardware and app provisioning features of iPECS.

This means that, unlike the cumbersome and complex on-site phone systems of the past, iPECS Cloud and iPECS ONE are assets to disaster recovery and business continuity plans. Ericsson-LG Enterprise’s communications platforms give you the ability to rapidly respond to a disaster, ensuring your staff can keep working uninterrupted in any situation.

– Resilience

iPECS Cloud and iPECS ONE offer un-matched reliability and availability. With a global infrastructure operating across dozens of datacenters, Ericsson-LG Enterprise’s cloud communications platforms give you the confidence that they will always be available for you to work.

iPECS Cloud solutions provide far greater resiliency and fault protection than even the most complex on-site systems. The scale of the global iPECS infrastructure ensures that your communications platform is snappy, responsive, and most importantly of all available, no matter what happens.

Sourced from: Ericsson-LG Blog. View the original article here.