We’re all too familiar with the countless “change of plans” thanks to the global pandemic. From family vacations that have become unique and memorable staycations to online concerts and the subsequent crashing of a social media platform, the things we were planning as recently as March, have likely been changed.
Originally scheduled as a live event, Forrester CX North America, June 16 – 18, 2020, has transitioned to a virtual conference, and we’re pleased to have the opportunity to participate in this new format as a Presenter Sponsor. In addition to the 1,000+ CX professionals expected to attend, there will be more than 100 live-streamed sessions focused on customer experience and marketing best practices (Check out the full agenda here). Attendees will come away with a better understanding of how to leverage CX and marketing’s complementary skillsets to make customers happy and increase revenue.
On June 16th (12:40-1:00 PM EDT), we’ll be presenting a case study session with BAC Credomatic, Automated Self-Service: Solving for Speed, Simplicity and Efficiency. In this session, we’ll discuss new opportunities to deliver better customer experiences, as well as realize significant cost savings, through automation. You’ll learn how BAC Credomatic developed a series of bots across multiple self-service channels that helped support better and more efficient customer experiences for collections, online banking, lending and more. Of course, not all interactions are suitable to be handled by a bot and sometimes customers may want to reach a live agent. That’s why BAC Credomatic also utilizes flexible scheduling and automation tools to ensure that the right agents are available to help customers at the right times.
In addition to this must-attend session, we’ll have a virtual booth where you can learn more about Aspect solutions and sign up for one-on-one meetings with an Aspect expert. You’ll have the chance towin some great prizes too! We’d love to “see” you there. Learn more and register now!
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Enjoy the site!