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How Omni Channel Experience Can Enhance Customer Engagement?

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Are you looking for ways to improve customer service and increase customer satisfaction?

You have landed at the right spot. A live webinar is going to take place that will explain how omnichannel can enhance your customer engagement and improve customer experience. 

Excellent customer services is essential for any business. In today’s competitive market, customers will only turn to your business if they get exceptional satisfaction and experience. And, it becomes much more difficult while there is a demand to handle bulk customer queries through various communication channels. 

If you want to know the secret to enhance customer interactions and engagement, you definitely need to attend this live webinar on 25th June 2020 at 5 p.m. IST. HoduSoft, one of the leading VoIP service providers, has organized a live event for enhancing customer service through omnichannel contact center software (HoduCC). This webinar will be held by the expert of the industry who will be explaining how to offer better customer interaction and experience while offering customer services. 

HoduCC – contact center software is designed to improve the productivity of the agents while facilitating straightforward business communication processes. From predictive dialer to real-time analytics, the software incorporates all the major functionality for smooth business communication.

The webinar will reveal detailed information about how HoduCC offers omnichannel support for the call and contact centers. It means businesses can offer optimal customer services via engaging and interaction through popular channels like Facebook, Twitter, Whatsapp for Business, Instagram, Video, Live Chat, SMS, Email and Voice, all on a single screen. Attend this webinar to get more details on how you can empower customer service through an omnichannel experience.

What will you learn from this webinar? 

The live webinar is an exclusive opportunity to get yourself educated from the industry experts about customer engagement. This event will deliver the key information about the software including:

  • Difference between Call Center software and Contact Center software
  • Tactics to boost customer Engagement through Omni Channel Contact Center
  • How customers are moving from Voice to Non-voice?
  • A complete overview of HoduCC (omnichannel contact center software) and its features.
  • Take away for ITSP’s/ISP’s interested in offering hosted contact center services.
  • How does it offer better customer interaction and experience while offering customer services?

Who should attend the Webinar?

This webinar is open to all professionals who want to enrich their knowledge about omnichannel experience. However, you must attend this event if you are:

  • Call / Contact Center Owners & Managers
  • ITSP’s / ISP’s
  • System Integrators / Resellers
  • MSPs
  • Unified Communication IT consultants

Gaining knowledge about customer engagement will be useful in many ways. The webinar on the omnichannel experience is a prime opportunity to learn the strategies to enhance customer services and experience in the business. To attend this event and let your colleagues know about the same!

We believe product brings you in the business, customer service keeps you in the business!

How to join the webinar?

When:

Thu Jun 25, 2020 5 PM – 5:45 PM India Standard Time – Kolkata

Where:

Google Meet (map)

Joining info:

Join with Google Meet

meet.google.com/zzr-nbgz-ghu

Join by phone

+1 424-326-0358 (PIN: 815450917)

More phone numbers

If you have any questions, comments, or want to share feedback, please email to [email protected].

We are excited to see you!

Thank you!

Sourced from: Hodusoft. View the original article here.

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