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HoduCC – Call Center and Auto Dialer Software Stands out as FrontRunner in the Gartner report

Providing impeccable services through tech-driven software, HoduSoft has become one of the reputed names in the unified communication industry. HoduSoft has bagged the title of FrontRunner as Top Call Center Software and Auto Dialer software, HoduCC from Software Advice, a Gartner company.

Gartner is a leading technology research and consulting firm acknowledged worldwide for its business software review. Software Advice analyzes data of user reviews to present ranking in their reports. 

“We are absolutely delighted to receive this badge from Gartner as we execute on our mission to empower businesses of all sizes to redefine their communication to provide their customers with a stellar experience. Gartner is one of the most credible sources for businesses to go through actionable insights and expert recommendations before buying software. We feel a sense of pride for having our name listed on the platform as one of the top-rated products,” said Kartik Khambhati, Co-founder & Chief Business Development Office at HoduSoft. 

HoduCC is recognized as the Top Call Center Software and Auto Dialer software. As a next-gen technology, it has earned the reputation as a leading omnichannel contact center with a wide array of features. It is a powerful communication tool to help businesses achieve excellence in customer service. HoduSoft has crafted this software to cater to the needs and expectations of businesses for providing their customers with the service they desire. It aims to facilitate businesses of all sizes as highly secured call center software. It is an intelligent solution to capture the audio recording of every telephone conversation of your business VoIP system.

HoduSoft has been consistently achieving success in Gartner Digital Markets. In 2021, HoduCC achieved recognition as Category Leader and FrontRunner by GetApp and Software Advice respectively. HoduCC was also featured again as the Category Leader in 2022 in the list published by GetApp. Once again, Software Advice has recognized HoduCC, a product from the HoduSoft suite as a FrontRunner in the top auto dialer software category. It has an overall rating of 4.8 out of 5 with 38 reviews. Serving multiple reputed brands, HoduCC became one of the top-rated auto dialer software on the latest list published by Software Advice.

Software Advice prepared the ranking list based on user reviews for the software in 5 sections.

  • Ease of use
  • Functionality
  • Value for money
  • Customer support
  • Likelihood to recommend

It has come up as the top-rated North American software with 100% customer satisfaction and elated reviews from end-users of small businesses.

Khambhati added, “In this competitive business environment, operational efficiency and productivity are the two most important goals to deliver exceptional customer experience. With an aim to change the way businesses operate and interact with their customers, we at HoduSoft have designed our auto dialer software that requires no manual dialing. And we believe this recognition is a testimony to the years of relentless efforts of providing businesses with innovative and scalable solutions to transform customer interactions into orchestrated, seamless customer experiences.”

About HoduCC, The FrontRunner

HoduCC has been enriching the customer service experience for small, medium, and large enterprises. It has been providing multiple benefits to businesses with its offerings such as:

  • Predictive dialer software to automate intelligent dialing
  • Skill-based routing to enhance First Call Resolution (FCR) rate
  • Automatic Call Distribution to cut down long call queues
  • Interactive Voice Response (IVR) for reducing customer frustration

Overall, this software has significantly contributed to enhancing customer service while boosting agent productivity. It has made itself the first choice among businesses to build long-lasting customer relationships with unmatched customer service.

Why are Innovative UC Products the need of the hour?

Breaking through the barrier of communication is essential today for every enterprise as the business landscape is shifting towards hybrid work models.  Most employees are working remotely and it is the UC products that are making this possible. HoduSoft is a leading company that develops unified communication software to streamline and simplify business operations through team communication and collaboration. It also helps in providing a stellar customer experience.

HoduSoft products drive business growth by enriching the following aspects of the business.

  • Better allocation of resources through delegation of tasks
  • Data analytics and reporting help identify and fix flaws in the process
  • Enables the business to access real-time feedback
  • Boost agent productivity by identifying training needs

Strengthen your Business Communication System with HoduSoft

HoduSoft has a wide range of UC products that cater to the communication and collaboration needs of businesses of all sizes. After all, seamless communication is the key to driving business success. HoduSoft has earned this recognition through its years of research and development to make high-quality software solutions like HoduCC. It has brought a comprehensive product suite to deploy effective solutions that can overcome every emerging challenge in the business.

Sourced from: Hodusoft. View the original article here.