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8 Questions to ask when choosing an Internet provider

Having access to the internet is not a luxury anymore. In the digitally ruled world we live in, having a steady and reliable internet connection is a must! If you think about all the times throughout the day that you connect to the internet, you will realise that it is almost impossible to go without a connection. From when you wake up in the morning and check your emails or connect with your family, to ordering gifts and groceries online, downloading important work files, backing up your work to the cloud, to your kids access the internet to do research for a school project, and spending quality time with your family at night streaming your favourite show – all throughout the day, you connect to the internet to do these simple tasks. So it is easy to understand why it is important to have the right internet provider. 

Finding an internet provider that suits your needs and your pocket can be overwhelming, because there are so many options out there, each offering their own packages and services at different costs. To make the decision a little easier, we suggest asking these 10 questions before choosing your internet provider:

How many times have your services been down? 

This is a very important question because if you pay for an internet connection, the last thing you want is to be stuck without a connection when it is most important. Asking your internet provider about the times they have experienced issues with connection is one of the most important questions because not only will it give you an indication of how trustworthy their services are, but it will also show you how they deal with customers who ask tough questions. This will show you their level of service delivery and customer care.

What are you doing to protect against malware? 

Connecting to the internet is not always safe. There are cybercriminals out there who are always coming up with new ways to steal information or scam people. Understanding what your service provider will do in case of a malware breach is important. This will indicate the level of connection security they offer to their clients.

Why is it important to protect against malware? 

Internet providers are professionals in the internet and web industry. They understand everything there is to understand about anything related to the internet. Asking them to explain the dangers of malware to you should give you an indication of their experience and knowledge in the industry, and will show you whether they are patient and eager enough to assist all of their customers with any questions, no matter how detailed or technical the questions are. Malware can seriously damage your devices and can give cybercriminals access to your confidential information. It is important to know all the risks when it comes to putting your personal or business information online. 

What additional resources can you offer? 

Most internet providers offer additional services to their clients to be competitive in the market. It all comes down to what your needs and requirements are. For instance, BitCo offers a 24/7 support and assistance from our teams, meaning that if you have a connection issue, we will be able to assist you, no matter the time of day or night. Understanding these resources and their importance to you is what will set your internet provider apart from the others. 

Are there data limits? 

What is the use of having an internet connection if it is going to stop working at a certain time every month, once you have reached your data limit? Some internet providers offer capped internet packages. These packages are more suited to people who only use the internet for basics like research and checking emails. However, if you intend on using your internet for downloads, streaming and file backups, you’ll want an uncapped package. Some internet providers, like BitCo, ONLY offers uncapped packages because we understand the need to always be able to connect to the internet. 

What are my speed options? 

Internet connection packages come in different sizes and speeds. The higher the speed, the faster your internet connection will be. Make sure that you understand your requirements before you choose an internet provider and package. The package you choose will have to be able to handle your internet requirements. 

Is there a contract? 

This is one of the most important questions to ask your internet provider because a contract is a legally binding document. Some providers offer contracts of between 6 to 24 months. Once you sign the contract, it is almost impossible to get out of it. BitCo offers a month-to-month agreements where you can cancel your contract with us at any time should you not be happy with our services. This gives you more freedom and choice when it comes to your internet package. 

Who will install the equipment? 

Understanding the installation process of your internet package is important because you will need to know about any other costs. 

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