YAXXA is one of the most trusted Unified communication solution providers in South Africa. It is a company that provides dynamic, modular, smart, and influencing solutions through innovative technology offerings. It works with the intent to connect the business world with a wide range of tech-savvy solutions that incorporate Cloud PBX, Unified Communication, IoT, Connectivity, and more.
During its successful journey, YAXXA suddenly started facing some challenges like customer management on multiple servers, application stability and scalability, usage of multiple applications, discrepancy in billing, auto-provisioning of phones, dissatisfactory technical support, and higher total cost of ownership. Here HoduSoft came into the picture to help YAXXA in tackling all these challenges with ease and come out with successful results. With the help of HoduSoft’s Multi-Tenant IP PBX Software, YAXXA was able to manage multiple customers on a single server. Moreover, they benefited from:
- All-in-one PBX, CRM integration through API’s and Click-to-call, billing, and payment gateways integration
- Easily scalability to 10000 extensions and 1000 concurrent calls on a single server
- Inbuilt prepaid and postpaid billing with automatic invoicing
- All major brands of phones support for Auto Provisioning
- 5 stars rated technical support
On experiencing HoduSoft’s HoduPBX-IP PBX software, the Chief Information Officer of YAXXA, Mr. Aswill Horn said, “We love the fact that the HoduSoft’s, IP PBX software system comes fully loaded with plenty of amazing features. The team of professionals at HoduSoft were always willing to assist in adjusting things as per our requirements, whether it is about changing the current features or adding our requirements to their road map, the team was very supportive throughout their service. They are always available to help at any moment notice and if there is any issue, fixes are done quickly and efficiently.”
Please visit us at https://hodusoft.com/ip-pbx-software/ for more information.
Mr. Bharat Lalcheta, Co-Founder & CTO of HoduSoft, on working with YAXXA said, “We are glad to help companies like YAXXA in efficiently managing their unified communications services and drive best results, which include easy customer management, ease of data synchronization and higher data security, comprehensive and accurate billing, fast customer issue resolution time, enhanced customer satisfaction, and reduced total cost of ownership. We are proud of our highly professional team that strives to perform better and better, every time they take up a challenge. In the case of YAXXA, our team proactively collaborated with YAXXA to understand their issues with the intent to provide the best possible solutions to troubleshoot their concerns. And yes, we did it successfully. We will continue to serve clients with such concerns and will implement every possible solution to help them out.”
Case Study: https://hodusoft.com/case-study/
Using multi-tenant IP PBX software service, YAXXA is now embracing 100% accuracy in the billing, making the end-users even more satisfied. Moreover, their customer issue resolution time has been reduced by 28%. At present, YAXXA is smartly and efficiently managing its business with improved customer satisfaction and lower ownership cost. As their business is going well in South Africa with HoduSoft’s IP PBX Software, they have expanded their hosted PBX business with HoduPBX in New Zealand, and are planning for the same in the UK as well.