Helping you build your authority

in the telecoms industry in SA.

Call Centers: Decrease Average Hold Time

Don’t let bad hold practices be the reason you lose customers! Customers dial call centers for fast solutions and answers, don’t disappoint them and place them on hold. No one wants to waste their time by placing their phones on speaker and blasting hold music waiting for an agent to respond. We know that sometimes placing a customer on hold is inevitable however we are here to help you reduce your customer’s hold time experience. We have created a list of some helpful tips for reducing call center wait time!