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Bicom Systems
Staff Contributor

Why Small Details Matter No ratings yet.

I am here to tell you that small details matter! People always say, ‘don’t sweat the small stuff’, but I think it is time to start!  A partner of Bicom Systems brought to our attention a tiny feature that “helps a minor problem from becomi [...]
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Bicom Systems
Staff Contributor

A Contact Center Nightmare No ratings yet.

Recently I had the pleasure pain of dealing with an inbound/outbound contact center. Long story short, I had to call three separate times and each time I spoke to a different agent. In the end, my problem was unresolved, leavi [...]
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