The importance of collaboration in the contact center
While the primary vocation of the contact center is to interact with customers, its needs in terms of internal collaboration are also very important: exchange of information between agents with
The cloud has come to revolutionize the business environment and for Contact Center businesses, it has become the solution to continue offering their customers the same service without sacrificing quality.
Collaborative tools have been a great ally in both the professional and personal spheres in recent years, especially in 2020 and so far in 2021, because distancing and hybrid work modalities have led us to seek new ways to stay connected with other
Over the years, the fields of application of Artificial Intelligence (AI) have become vaster and vaster. Different sectors, different channels, different challenges… AI does not seem to back down from anything.
Curiously, those activities necessary to generate revenue are sometimes the ones that generate more expenses. Such is the case of collections management, one of the most exhausting and labor-intensive tasks.
C3i needed to modernize its Enghouse interactive solution, focused on Improving quality management in the Contact Center
C3i, a multi-channel customer engagement services (BPO) provider, is an organization that supports 80% of the world’s top 20