Euphoria Telecom: Your telephone solution can help you win at customer service this festive season. Here’s how.

euphoria phones PABX Retailers are hoping this festive season will help them recover from the ups and downs of the past 18 months. Customer service remains a critical aspect of achieving that. As 

Avoxi: 5 Tips for Accelerating Your Remote Call Center Agent Performance

5 tips agent performance 1 Whatever your call center designates as outputs and inputs, the formula for calculating agent performance is: Agent Performance = (total output ÷ total input) x 100 For example, if your call center mainly handles inbound sales calls, and your age

3CX: 5 Contact Center Trends in 2021

shutterstock 712414864 632x422 1 Posted on May 7th, 2021 by Dan Barraclough, Senior Writer Despite everything that happened in 2020, contact centers remain a vitally important way for businesses to connect with customers. However, things are changing.