Are you a reseller of Cloud solutions? Then this is for you. Now you can offer a SaaS Contact Center software without worrying about anything else but getting the customer, we take care of everything else. Between 2021 and 2022, the number of Cloud services resellers has increased. In fact, according to Context’s ChannelWatch survey, […]
The contact center agent arrives on-site or connects from his remote office, puts on his headset, and starts answering calls non-stop until he goes home or finishes his workday.
If you’re still requiring your IT team to track employee numbers and extensions with manual tools like spreadsheets, you probably have some very frustrated colleagues.
Inbound call centers have been around for a long time, and their purpose is to help businesses connect with customers.
Providing impeccable services through tech-driven software, HoduSoft has become one of the reputed names in the unified communication industry. HoduSoft has bagged the title of
Three ways digital innovation will enable businesses to keep up with fast-changing customer demands There’s a direct correlation between excellent customer service and business growth. We’ve seen in the last year how customer expectations can change rapidly, sparking a scramble for organisations to adjust their customer service offerings and CX strategy accordingly to avoid being […]
In recent years, businesses have realized the impact that customer experience has on the growth of their businesses. To make sure that their companies stick out in the market, they do everything to ensure that their customer experience is optimal.
Mar 31, 2022
Closing the Metrics Gap With Agent Focus
With the plethora of agent performance data available today, it can be challenging to determine where to focus.
Call centers aren’t just providing customer service – they’re transforming into value creation and revenue centers for growing businesses.
2. Optimize your agent and IVR distribution
Next, you’ll want to evaluate your agents based on their skill levels so you can adequately optimize distribution.