An organisations IT department forms part of its most pivotal pillars of operation, ensuring that the workflow between IT groups and various internal systems does so seamlessly and business stakeholders are well appraised. The sheer volume of data generated by these IT systems is rather immense and any organisation can least afford any form of error, especially human.
It is at this level of a company’s operations that a single view of big data flow is highly requisite. A single blind spot is all that is needed for a breach or glitch in the system to permeate an entire department and thus the company in its entirety.
“With a credible IT operation solution in place the IT Department can find that innovative technology allows for autonomous operations, enabling auto-remediation workflows removing the aspect of human error. This is what we as BCX are presenting in the form of Artificial Intelligence for IT Operations (AIOps)”, says Vish Rajpal, Chief of IT Solutions at BCX.
Increasingly, IT departments are faced with the challenge of having to solve incidents and possible threats before they result in any major harm to the business. IT leaders must find ways to solve for the scale, agility, speed and a single monitoring view of threats to their IT environment.
It is under such pressures that the transformation of operation management data into actionable insights can be become a great tool in the arsenal of an IT team leader.
“AIOPs goes beyond IT monitoring to combine automation and analytic insights to help our clients transform their IT departments, so they achieve their business and customer experience objectives and frees up highly skilled resources to focus on important business value creating endeavours”, mentions Shamalan Soobiah, Managing Executive: Software Engineering at BCX.
For an organisation to know what solutions it needs, line of sight of its challenges are essential. Some of the most common operational challenges that can be alleviated by a well-timed IT intervention includes, but are not restricted to:
- The need to facilitate workflow activities within IT groups and other business units.
- Proactively managing data and enabling full visibility across domains.
- The need to save time and efforts to focus on innovation.
- Improved performance monitoring and issues identification.
- The requirement to optimise the overall capacity of the IT team with increased output and cost reduction.
According to Rajpal, “Running a business in these times is already challenging given the current economic conditions. It is therefore important for organisations to ensure that productivity and the focus on value creation is not affected. The most effective way to achieve this is to make sure that there is proper spend on IT infrastructure, which in turn will positively and directly influence business continuity”.