Aspect Software is celebrating 16 years in India.
In 2004 Aspect opened an office in Bengaluru (also called Bangalore) with four employees focused on quality assurance and facilities. The headcount has grown to 424 employees that currently work across various departments including consolidated customer care, professional services, research & development and sales in one center.
We put great thought and effort into selecting the right location for our office. We chose Bengaluru because it is the center of India’s high-tech industry. It’s a vibrant, diverse city known for its parks, nightlife and is a desirable place for people to live, which was and remains an important consideration when it comes to staffing our office.
Our center of excellence for professional services delivers 45K+ customer hours annually. And we employ 170+ professionals on our customer care team alone, providing 24/7 support coverage to customers globally. Our office in Bengaluru allows us to provide local expertise to our customers in India and in the same time zone.
With the largest number of Aspect employees in one location globally, Aspect’s office in India represents 95% of our staff in the APAC region. In fact, the Bengaluru office has grown 29% since 2019.
In 2019, Aspect hired seven campus graduates for Aspect Customer Care positions with great success. As the business continues to grow, Aspect plans to continue to explore internship and campus hiring models for the future.
With approximately 80,000 seats deployed across India, even against exceptionally challenging COVID-19 circumstances we expect to report year end growth. In fact, year over year, our partners have shown remarkable growth, showing gains of up to about 30%.
Congratulations to our India office for 16 years of continued success and here’s to 16 more and beyond.