iOS Beta Release: Chat with Customers from the Palm of your Hand

Our new iOS Beta release further enhances the remote capabilities of contact center and customer service agents with added support for Website Live Chat, SMS and Facebook messaging integration. You’ll also find the app to be more stable on iOS14.

Receive & Respond to Customer Messages on the Go

Beta testers can now get a sneak peek of Live Chat, Facebook and SMS integration on the iOS app. Easily enable multiple agents to receive and respond to customer messages from across a variety of channels from wherever they are and from one, easy to use app.

ios beta messaging support

Increased Stability on iOS 14

We’ve also introduced various improvements to ensure greater stability of the app on the latest iOS. This includes a fix to address an issue that a limited number of users had experienced wherein the app occasionally froze on receiving an incoming call.

ios incoming call

Other Fixes & Improvements

  • Improved messaging support for PBX V16 Update 7 (Chat, SMS, Facebook).
  • Improved stability on iOS 14.
  • Fixed an issue in which the application was apparently freezing on incoming call on iOS14.
  • Fixed the “Edit and Call” dialog dismissing immediately in iOS14.
  • Resolved an issue in which iOS contacts with only a company name were not being shown in Contacts.
  • Updated translations.

Get the Beta Now

Join the Beta testing team to try out the latest features of 3CX; remember to submit your comments and suggestions or comment in the forum.

View the change log.

Posted on November 20th, 2020 by Valeriu Craciun, Software Developer

Sourced from: 3CX Blog. View the original article here.