3CX: New Partner Forum Now Open to All Partners

To kickstart 2021 we’ve made some changes to the Partner forum to enable more direct communication with all our partners. From today, the Partner forum is open to ALL partner levels from Trainee and above. The partner forum is also open to Distributors.

Read our blog post for new forum group labels.

This new forum will replace the “Titanium, Platinum Partners and Premier Customers” forum which was previously only available to top-level partners and select end-users.

The Partner forum is exclusively for partners and distributors. This is to foster a stronger partner community in which members can freely discuss matters relating to customer licenses, solutions, strategy, and pricing. As well as any other tips and tricks you use to deal with customer installations and sales.

A stronger partner community

We want to develop a partner community that not only helps each other but makes use of each other’s services. Partners are encouraged to outsource to other partners to handle more difficult deployments in terms of time or cost. For example, partners with excess leads and customers could use partners in other areas or countries to outsource support or installations.

3cx partner forum

What about Premier Customers?

Premier customers are now identified across our forums as this status is displayed with each post. Our forum team will give special attention to premier customers wherever they post. This means they can choose the correct category for a particular query and get a better answer, not just from the 3CX forum team but from other customers and partners.

We’ve also implemented a new method to identify all partner and end-user statuses. This involves linking your subscription / partner account with your forum account. To find out more on how to do this, read our blog post.

Create additional user accounts for all your staff

It is possible to register more users in your partner account. Every user assigned to your 3CX Partner account will be granted access to our community with your company’s partner level rights and privileges. Encourage all your team members to login to the forums to learn about 3CX from other partners and customers, and become engaged in the community.

portal add user

We’ll see you soon over in the forums, let’s make 2021 the best yet for the 3CX community!

Posted on February 4th, 2021 by Nick Digalakis, Community Manager

Sourced from: 3CX Blog. View the original article here.