Mitel Customers Reap Benefits from Tollring’s Innovative Call Recording Solutions  

Tollring recently launched cloud call recording in iCall Suite Business Analytics for Mitel MiVoice Business. This is set to improve customer experience and support compliance.

Tollring is a top software developer that offers data visualization and business intelligence tools to help manage, understand, and control various types of communication data, resources, and assets. They specialise in business communications analytics, call recording solutions, telecoms expense management and fraud management systems. They are also a Microsoft Gold Partner in application integration, data analytics, application development, cloud platforms and a Silver Partner in project and portfolio management.

By integrating call analytics with call recording, iCall Suit Business Analytics is changing the game when it comes to customer experience. This will no doubt make it easier to collaborate and make good business decisions tailored especially with customer experience in mind. It is said that integrating call analytics with call recording will enable predictive intelligence that is influenced by trends in customer interaction reporting and call journey dashboards.

iCall Suite is a tool that helps managers comply with regulations and when it comes to customer preferences and data protection regulations, they can be supported by excluding certain callers from the recording policy. Additionally, for calls involving sensitive card or information data, the system allows for automatic pausing and resuming of recording, complying with policies. All calls are encrypted for security and can be retained for as long as necessary.

According to the CEO of Tollring, they are able to record over 13 million calls per month. And are thrilled to extend their services to the Mitel MiVoice Business community. The iCall system is easy to set-up and is delivered per user per month. With the shift to hybrid workplaces and different workspace arrangements that have come about in the last few years, organizations still need to focus on delivering quality customer service. Call recordings are essential for dispute resolution, onboarding, and performance management, which as we all know impacts customer services.

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