What Not to Do on Your Path to Microsoft Teams Voice Calling

In the dynamic realm of modern business, the power of effective communication cannot be overstated. Amidst this whirlwind, numerous enterprises are embracing Microsoft Teams as their go-to solution for voice calling, drawn by its comprehensive features and unparalleled capabilities. Nonetheless, every technological endeavor comes with its own set of challenges to navigate. Here are some of  the typical missteps made by businesses on their quest to embrace Microsoft Teams voice calling. Brace yourself for a treasure trove of insights and wisdom that will pave the way for a seamless and triumphant transition.

Why Microsoft Teams Voice Calling?

Microsoft Teams is a comprehensive collaboration platform that integrates chat, video conferencing, file sharing, and voice calling capabilities into a single interface. With its seamless integration with other Microsoft 365 applications, Teams has become a popular choice for businesses worldwide.

Voice calling in Microsoft Teams offers numerous benefits, such as:

  • Unified Communication: Teams consolidates all communication channels, eliminating the need for separate voice calling solutions.

  • Cost Savings: By leveraging Teams for voice calling, businesses can reduce their telephony costs.

  • Improved Productivity: Teams provides a unified workspace, enabling seamless collaboration and communication among team members.

  • Advanced Features: Teams offers features like call recording, voicemail transcription, call analytics, and more, enhancing the overall calling experience.

  • Scalability: Teams can easily scale to meet the evolving needs of businesses of all sizes.

Typical Missteps Made:

Not Accessing Network Readiness

Before implementing Microsoft Teams voice calling, it is essential to assess your network infrastructure’s readiness. Neglecting this crucial step can lead to subpar call quality and performance issues. Conduct a comprehensive network assessment to evaluate factors such as bandwidth, latency, and network stability.

Overlooking User Training

Introducing a new communication system like Microsoft Teams requires thorough user training. Failing to provide adequate training can result in user resistance and a slower adoption rate. Develop training materials and conduct training sessions to familiarize users with Teams’ voice calling features and functionalities.

Neglecting Security Measures

Security should be a top priority when implementing Microsoft Teams voice calling. Neglecting security measures can expose your organization to potential threats and vulnerabilities. Enable multi-factor authentication, implement strong password policies, and regularly update and patch your Teams environment to ensure a secure calling experience.

Inadequate Bandwidth Allocation

Insufficient bandwidth allocation can lead to call quality issues, including choppy audio, delays, and dropped calls. Calculate the bandwidth requirements for voice calling in Microsoft Teams and ensure your network can handle the increased traffic. Consider prioritizing voice traffic through Quality of Service (QoS) configurations.

Choosing the Wrong Calling Plan

Microsoft Teams offers multiple calling plans to cater to different business requirements. Choosing the wrong calling plan can lead to unnecessary expenses or limitations that hinder your communication needs. Evaluate your organization’s calling requirements and select a plan that aligns with your needs and budget.

Ignoring Compliance Requirements

Depending on your industry and geographical location, there may be compliance requirements for voice calling systems. Failing to comply with these regulations can result in legal issues and financial penalties. Research and understand the compliance requirements relevant to your organization and ensure your Teams voice calling implementation meets those standards.

Lack of Quality of Service (QoS) Configuration

Implementing Quality of Service (QoS) configurations is crucial to prioritize voice traffic and ensure optimal call quality. Without proper QoS configuration, voice calls may suffer from network congestion and packet loss. Work with your network team to implement QoS settings that prioritize Teams voice traffic.

Incompatibility with Legacy Phone Systems

Transitioning from a legacy phone system to Microsoft Teams voice calling requires careful planning and consideration. Incompatibility issues can arise if proper integration is not in place. Ensure that your existing phone systems are compatible with Microsoft Teams or explore options like Direct Routing to seamlessly connect your legacy systems with Teams.

Insufficient Disaster Recovery Planning

Disaster recovery planning is essential to minimize downtime and ensure business continuity in case of unforeseen events. Failing to implement robust disaster recovery measures can result in communication disruptions. Develop a comprehensive disaster recovery plan that includes backup systems, redundant connections, and failover mechanisms.

Underestimating Voice Call Analytics

Voice call analytics provide valuable insights into call quality, performance, and usage patterns. Ignoring these analytics can prevent you from identifying and resolving issues promptly. Leverage the analytics capabilities of Microsoft Teams to monitor call quality, troubleshoot problems, and optimize your voice calling environment.

Not Leveraging Direct Routing

Direct Routing allows organizations to connect their existing telephony infrastructure to Microsoft Teams. Failing to leverage this capability can limit your calling options and hinder the integration of legacy systems. Explore Direct Routing as a cost-effective solution to leverage your existing telephony investments while benefiting from Teams’ advanced collaboration features.

Misconfiguring Call Routing

Call routing plays a vital role in ensuring calls reach the intended recipients efficiently. Misconfiguring call routing can lead to missed calls, incorrect call forwarding, and frustrated users. Take the time to properly configure call routing rules and test them to ensure seamless call handling within your organization.

Inadequate Backup and Redundancy

Having adequate backup and redundancy measures in place is crucial to prevent communication disruptions. Lack of backup systems can result in downtime during network outages or equipment failures. Implement backup solutions and redundant connections to maintain uninterrupted voice calling capabilities.

Lack of Integration with Business Applications

Microsoft Teams offers powerful integration capabilities with various business applications, enhancing productivity and collaboration. Failing to integrate Teams with your key business applications can limit its potential. Explore integration options to streamline workflows and improve efficiency.

Ignoring Call Quality Monitoring

Continuous monitoring of call quality is essential to identify and address potential issues. Ignoring call quality monitoring can result in unresolved call quality issues, negatively impacting user experience. Utilize built-in call quality monitoring tools or consider third-party solutions to proactively monitor and optimize call quality.

Ineffective Call Queue Management

Call queues help manage incoming calls efficiently, ensuring callers are routed to the appropriate agents or departments. Ineffective call queue management can result in long wait times and frustrated callers. Optimize your call queue configurations, including queue settings, routing options, and agent availability, to provide a seamless caller experience.

Disregarding Licensing and Subscription Requirements

Microsoft Teams voice calling requires proper licensing and subscriptions to access its full range of features. Disregarding these requirements can result in limited functionality and compliance issues. Ensure that your organization has the necessary licenses and subscriptions to support your voice calling needs.

Misunderstanding Voice Calling Limitations

Microsoft Teams voice calling has certain limitations that organizations need to understand. Misunderstanding these limitations can lead to unrealistic expectations and disappointment. Familiarize yourself with the capabilities and limitations of Teams’ voice calling features to set appropriate expectations and plan accordingly.

Ignoring the Power of Collaboration

Microsoft Teams is not just a voice calling solution; it is a powerful collaboration platform. Ignoring the collaboration features of Teams can limit the potential benefits for your organization. Encourage team members to explore and utilize the chat, file sharing, and video conferencing capabilities of Teams to enhance collaboration and productivity.


Implementing Microsoft Teams voice calling can revolutionize communication within your organization, but it is essential to avoid common pitfalls. By assessing network readiness, providing user training, ensuring security measures, and addressing key considerations, you can maximize the benefits of Teams’ voice calling capabilities. Remember to continuously monitor call quality, customize call routing, and leverage integration options for a comprehensive communication experience. With careful planning and implementation, your organization can successfully navigate the path to Microsoft Teams voice calling.


1: Can I use Microsoft Teams for voice calling without an internet connection?

No, Microsoft Teams voice calling requires an internet connection to function. It utilizes Voice over Internet Protocol (VoIP) technology to transmit voice calls over the internet.


2: Can I integrate Microsoft Teams voice calling with my existing phone system?

Yes, Microsoft Teams offers options like Direct Routing to integrate with your existing phone system. This allows you to leverage your current telephony infrastructure while benefiting from Teams’ advanced collaboration features.


3: How can I ensure call quality in Microsoft Teams voice calling?

To ensure optimal call quality, assess your network readiness, allocate sufficient bandwidth, configure Quality of Service (QoS) settings, and monitor call quality using available tools. Additionally, train users on best practices for using Teams’ voice calling features.


4: Does Microsoft Teams support emergency calling?

Yes, Microsoft Teams supports emergency calling (E911) but requires proper configuration and compliance with local regulations. Ensure that your Teams environment is set up to support emergency calling and educate users on emergency calling procedures.


 5: Can I customize call routing in Microsoft Teams?

Yes, Microsoft Teams provides customizable call routing options. You can configure call routing policies to match your organization’s communication workflows and user preferences, ensuring efficient call handling.


6: What are the benefits of integrating Microsoft Teams with business applications?

Integrating Microsoft Teams with business applications enhances productivity and collaboration. It allows seamless access to relevant information, facilitates workflow automation, and improves communication and information sharing across teams.

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Whether you need to understand market trends, identify new opportunities, or stay informed of the latest developments, we have you covered. Check our favourite content here.

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About Telecoms-Channel

Telecoms-Channel.co.za is your one-stop source for the latest news and insights from the telecoms industry in South Africa, where you get comprehensive coverage of the industry and keep up with the ever-evolving market landscape.

Whether you need to understand market trends, identify new opportunities, or stay informed of the latest developments, we have you covered.

In addition to bringing the best news together, we have access to an extensive supplier network that makes it easy for any telecoms company looking to tap into new markets or enter the telecoms industry. Take advantage of our expertise and contact us today to find your next partner!

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