If you’re looking for a way to streamline your business communication and make the most of Microsoft Teams, then direct routing is the solution you need. In this guide, we’ll cover everything you need to know about Microsoft Teams Direct Routing and how it can transform your communication system into a one-stop-shop.
What is Microsoft Teams Direct Routing?
Microsoft Teams Direct Routing is a cloud-based solution that allows users to make and receive phone calls from their Teams account. This means you can turn Teams into your phone system, making it an all-in-one communication solution. Direct Routing uses a Session Border Controller (SBC) to connect to your Public Switched Telephone Network (PSTN) provider, allowing you to make and receive external calls through your Teams account.
Benefits of Microsoft Teams Direct Routing
One of the most significant benefits of Teams Direct Routing is the ability to consolidate your communication channels. Instead of using multiple apps and platforms to communicate with colleagues and customers, you can use Teams as your single solution for calling, messaging, and video conferencing. This can lead to increased productivity and streamlined communication.
Another benefit of Teams Direct Routing is cost savings. By using Teams as your phone system, you can eliminate the need for a traditional phone system, reducing the associated hardware and maintenance costs.
Setting up Microsoft Teams Direct Routing
Setting up Teams Direct Routing requires a few steps, including configuring your SBC, selecting a PSTN provider, and connecting the two systems. Depending on your existing infrastructure, you may need to purchase additional hardware or work with a third-party provider to set up your SBC.
Once your Direct Routing solution is set up, you can begin making and receiving calls from your Teams account. You can also customize call routing, create call queues, and add other features to enhance your communication experience.
Microsoft Teams Direct Routing is an effective way to turn Teams into your phone system and streamline your communication channels. With the ability to make and receive calls from your Teams account, you can consolidate your communication solutions and reduce costs. Setting up Teams Direct Routing requires some initial configuration, but the benefits of a streamlined communication system make it well worth the effort.
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