Microsoft Teams has become a popular communication platform for businesses of all sizes. With its powerful collaboration features, it’s no wonder that many companies are using it to streamline their communications. However, some businesses may want to use Teams with their existing phone system, and that’s where Direct Routing comes in.
 
Direct Routing allows businesses to connect their existing phone system to Microsoft Teams, so they can use Teams for all their communication needs. This means that employees can make and receive calls using the same interface they use for messaging and collaboration. It also means that businesses can keep their existing phone numbers, so there’s no need to change them.
 
To use Direct Routing with Teams, businesses need a session border controller (SBC). An SBC is a device that connects the Teams environment to the public switched telephone network (PSTN). This allows businesses to make and receive calls to and from external phone numbers.
 
Direct Routing also offers a number of other benefits. For example, it can help businesses save money on their communication costs. Because they’re using their existing phone system, there’s no need to invest in new hardware or software. Direct Routing also allows businesses to keep their existing phone numbers, which can be important for customer recognition and branding.
 
Microsoft Teams Direct Routing offers a powerful solution for businesses that want to use Teams with their existing phone system. By connecting an SBC to Teams, businesses can make and receive calls using the same interface they use for messaging and collaboration. Direct Routing also offers cost savings and the ability to keep existing phone numbers.