Empower Your Microsoft Teams with Yeastar: Seamless Voice Calling Integration

Microsoft Teams has experienced phenomenal growth in recent years, boasting over 280 million monthly active users as of FY23 Q2. This popularity has led to a surge in demand for voice calling on Teams.

As of June 2022, Teams Phone had more than 12 million PSTN users, almost double the number from the previous year. Gartner predicts that by 2024, approximately 20% of Microsoft Teams active users will adopt telephony services for external calling.

Notably, Microsoft Teams is particularly favored among companies with 50-200 employees, as small and medium-sized businesses (SMBs) are more inclined to embrace cloud communication solutions due to their cost-effectiveness, flexibility, scalability, mobility, and ease of use. Studies show that around 61% of SMBs are transitioning to VoIP cloud business phone systems, presenting a significant opportunity for communication service providers.

Here are several ways to add voice calling to Microsoft Teams:

Microsoft Teams Phone Standard

A cloud-based phone system enabling internal calls within the organization, but not external numbers. It offers features like call transfer, auto attendants, and call queues.

Microsoft Calling Plan

A hosted phone service connecting Teams Phone to PSTN for external calling. It comes with three license options: domestic, international, and Pay-As-You-Go.

Direct Routing

Allows businesses to connect supported Session Border Controller (SBC) to Teams Phone for interoperability with existing telephony equipment and PSTN trunks.

Operator Connect

Enables PSTN calling within Teams through cloud-managed solutions from participating operators, though it may have limitations for complex telecom needs.

For a more affordable solution, Yeastar offers a free embedded calling app that integrates enterprise-grade calling capabilities with Microsoft Teams. Through “Yeastar Linkus” from Microsoft AppSource, Teams users gain enterprise calling capabilities on their familiar interface. Yeastar’s integration saves costs by eliminating the need for SBCs or purchasing Teams Phone licenses and Calling Plans.

Yeastar’s Microsoft Teams Integration Solution offers several advantages:

  1. Lower Costs: No need for Teams Phone licenses, reducing expenses and enabling more competitive pricing for service providers.
  2. More Advanced Features: Enhanced call routing, queue monitoring, call reporting, and seamless CRM and helpdesk integration.
  3. Broad Device Support: Compatibility with a wide range of SIP-based phones and VoIP gateways for hassle-free integration with existing telephony infrastructure.
  4. Easy Configuration and Management: Simple three-step integration and an intuitive online management portal for easy system administration.

Yeastar’s solution also provides service providers with efficient central management and the flexibility to bundle services for increased profitability. It offers integration opportunities with Microsoft 365 and Outlook, further enhancing the calling experience and workflow for businesses.

Additionally, Yeastar’s P-Series PBX System is available in Cloud, Appliance, and Software Editions, catering to diverse deployment needs and on-premise preferences.

Unlock the full potential of Microsoft Teams with Yeastar’s seamless voice calling integration today.

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Telecoms-Channel.co.za is your one-stop source for the latest news and insights from the telecoms industry in South Africa, so that you get comprehensive coverage of the industry and keep up with the ever-evolving market landscape.

Whether you need to understand market trends, identify new opportunities, or stay informed of the latest developments, we have you covered. Check our favourite content here.

In addition to bringing the best news together, we have access to an extensive supplier network that makes it easy for any telecoms company looking to tap into new markets or enter the telecoms industry. With the comprehensive range of solutions available in the market, we help you to find the perfect combination to suit your business.

Take advantage of our expertise and contact us today to find your next partner!

About Telecoms-Channel

Telecoms-Channel.co.za is your one-stop source for the latest news and insights from the telecoms industry in South Africa, where you get comprehensive coverage of the industry and keep up with the ever-evolving market landscape.

Whether you need to understand market trends, identify new opportunities, or stay informed of the latest developments, we have you covered.

In addition to bringing the best news together, we have access to an extensive supplier network that makes it easy for any telecoms company looking to tap into new markets or enter the telecoms industry. Take advantage of our expertise and contact us today to find your next partner!

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