Besides a proper multi-modal communication system that handles all that voice entails, what else will be needed in tomorrow’s Unified Communication system? The system of tomorrow will need to be able to handle new business communication needs deftly.

For instance, applications we all became familiar with in 2020 were the “curbside pickup” application or the “ready to come up for your appointment” application. Many businesses scrambled to deploy them.

And these applications needed to be tied into the communication system because they involved texting and maybe phone calls if there were questions. The ability of your system to create these applications linked to the UC system is critical for business success. Successful businesses discovered this. And successful companies are also thinking of ways to deploy other integrated applications to help them succeed even more.

Tomorrow’s reality for business communication includes multi-modal communication, where voice and video are essential, connecting to all types of networks is a reality, and tight integration with all your business communication functions saves you time and money. And it will also involve business efficiency and nimbleness. Make sure your UC system can do all of that and all of that well.

Sourced from: Sangoma. View the original article here.