Enghouse Interactive: New version of Presence Smartcloud, what’s new?

On March 1st, Enghouse launched the new version Presence SmartCloud v12.1, its Contact Center solution in the private cloud.

What’s new?

  • SDK module that will allow you to integrate SmartCloud with external applications or create your own developments under SmartCloud technology.
  • New video call channel through WebRTC to establish video calls with your customers with a simple browser.
  • New Social Networking channel that allows you to interact with customers through instant messaging and social networking solutions.
  • New license control interface. Monitor, manage and decide how many licenses to use in SmartCloud and control your costs in real-time.

How to get this Contact Center solution in the Cloud?

If you want to enjoy these new features just contact our sales team or partner, standard upgrades are included as part of the maintenance agreement!

Ask for information about the most complete CCaaS offer in the market and get all the features as soon as possible.

More info

Sourced from: Enghouse Interactive. View the original article here.

About Telecoms-Channel

Telecoms-Channel.co.za is your one-stop source for the latest news and insights from the telecoms industry in South Africa, where you get comprehensive coverage of the industry and keep up with the ever-evolving market landscape.

Whether you need to understand market trends, identify new opportunities, or stay informed of the latest developments, we have you covered.

In addition to bringing the best news together, we have access to an extensive supplier network that makes it easy for any telecoms company looking to tap into new markets or enter the telecoms industry. Take advantage of our expertise and contact us today to find your next partner!

Other posts you might be interested in

pexels andrea piacquadio 926390
Industry News

Explore Enreach UP’s breakthrough in unified communications – a game-changer for service providers and businesses alike!

Mobile Expense Management Software
Industry News

Revolutionize your mobile expense management with these top 5 tips – a must-read for efficient financial control!

pexels ketut subiyanto 4559589
Industry News

Discover 2024’s groundbreaking business communication trends: AI-driven, ultra-efficient, and personalized. A revolution in corporate communication awaits!

Aurora Innovation Joins Dstny Alliance Program to Enhance Healthcare Accessibility
Dstny

Unlock the future of healthcare accessibility! Dive into our latest article highlighting the strategic collaboration between Aurora Innovation and Dstny in the pursuit of innovation and enhanced customer value. Read more now.

Single Request. Multiple Quotes. Save Thousands.