Microsoft Teams and Citrix Virtual Desktop Infrastructure (VDI) certified support for Calling and Meetings

image 15 600x315 cropped


Good news, after a long time coming, Microsoft Teams calling and meetings (audio, video and sharing) are now available on VDI (Virtual Desktop Infrastructure) with Citrix.

Microsoft Teams chat and collaboration has been supported in VDI for a long time, and now with the Citrix platform, calling and meeting functionality are also supported.

Audio, video and sharing are handled via WebRTC on the Citrix platform. VDA-side HDX services use an API to interface with the Microsoft Teams hosted app to receive commands. These components open a control virtual channel (CTXMTOP) to the Citrix Workspace app-side media engine. The VDI endpoint decodes and renders the multimedia locally. The video/sharing is “snapped” to the local Microsoft Teams VDI client.

Citrix Virtual Apps and Desktops requirements

Citrix Virtual Apps and Desktops (formerly known as XenApp and XenDesktop) provide AV optimization for Teams on VDI.

You can download the latest version of Citrix Virtual Apps and Desktops here. (You’ll need to sign in first.)

The necessary components are bundled into the Citrix Workspace app (CWA) and Virtual Delivery Agent (VDA) by default. You don’t need to install any additional components or plugins on CWA or the VDA.

Recommended version – Citrix Workspace app 1911 for Windows and Minimum version – Citrix Workspace app 1907 for Windows:


Microsoft Teams Requirements

The minimum version of the Teams desktop app that’s required is version

Some limitations/considerations

  • Only a single incoming video stream is supported in meetings or group calls. When multiple people send video, only the dominant speaker’s video is shown at any given time.
  • Only one video stream OR screen share stream is supported. When there’s an incoming screen share, that screen share is shown instead of the remote user’s video.
  • Screen sharing from VDI is supported, but you must share the whole screen, sharing only specific application windows is not supported.
  • Give control and take control of screen sharing is not supported. Giving remote control of a PowerPoint is supported.
  • Incoming and outgoing video stream resolution is limited to 720p resolution.
  • With VDI per-machine installation, the Microsoft Teams client app isn’t automatically updated in the way that non-VDI Teams clients are. You have to update the VM image manually with the latest MSI on a regular basis.

These calling and meeting features are not supported:

  • Enhanced emergency services
  • HID buttons and LED controls between the Teams app and devices
  • Background blur and effects
  • Broadcast/live events
  • Location-Based Routing (LBR)
  • Call park
  • Call queue

Microsoft is now working on adding these features.

Be sure to subscribe to my bi-weekly Microsoft Teams email update for the latest news at these features are added.

References/more information:

Microsoft Documentation: Microsoft Teams for Virtualized Desktop Infrastructure

Citrix: Optimization for Microsoft Teams

Video Demo here

About Telecoms-Channel is your one-stop source for the latest news and insights from the telecoms industry in South Africa, where you get comprehensive coverage of the industry and keep up with the ever-evolving market landscape.

Whether you need to understand market trends, identify new opportunities, or stay informed of the latest developments, we have you covered.

In addition to bringing the best news together, we have access to an extensive supplier network that makes it easy for any telecoms company looking to tap into new markets or enter the telecoms industry. Take advantage of our expertise and contact us today to find your next partner!

Other posts you might be interested in

Ericsson LG
Industry News

Ericsson-LG’s Key Trends Shaping the Future of Enterprise Communication

Ericsson-LG is at the forefront of transforming the business communications landscape. By harnessing the power of artificial intelligence, cloud technology, and robust cybersecurity, the company is empowering businesses to enhance productivity, streamline operations, and improve customer experiences.

Cloud PBX Solutions

Request Once, Get Multiple Quotes - Save Thousands!