You wanted the best, you got the best! The hottest web series in the world!
If you were at ACE 2019 in Las Vegas you already know the breakout sessions were one of the highlights of the week. If you were unable to attend ACE 2019 or missed a few breakouts, you’re in luck!
Introducing the Best of ACE 2019 Webinar series. We’re bringing our most popular?breakout sessions from our live event directly to you.
Don’t miss these sessions:
?Outbound Strategies and Best Practices
November 13th – 2:00 PM ET
Presented by: Don Hudecek, Senior Product Manager, Aspect
Take full advantage of engagement opportunities to save time and resources while adhering to regulatory requirements. Additionally, you’ll learn how to identify the tools in the Aspect toolbox designed to help you achieve and maintain compliance.
Hands-On Review of Speech Analytics
November 21st – 11:00 AM ET
Presented by: Mary Ward, Senior Solutions Consultant, Aspect and Carel Warfield, Senior Solutions Consultant, Aspect
Learn more about Aspect® Engagement Analytics
, a standalone solution that can monitor, analyze, and intelligently score all of your customer interactions across every channel—all calls, chats, emails, and social media.
Multichannel Performance Tips and Tricks
December 3rd – 12:00 PM ET
Presented by: Michael Cavataio, Business Application Consultant, Aspect
This session will showcase the new concepts, methodologies, and operating practices required to best support multichannel in your company.
Back Office Forecasting, Scheduling and Tracking/Intraday Work Assignment Tips and Tricks?
December 12th – 11:00 AM ET
Presented by: Michael Cavataio, Business Application Consultant, Aspect
Learn more about two Aspect® Workforce Management features: Back Office Forecasting, Scheduling and Tracking along with Intraday Work Assignment.
Read the full session abstracts and get details here.
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