How Important is Contact Center CX?

Customer Experience – noun

cus·?tom·?er ex·?pe·?ri·?ence | ?k?-st?-m?r ik-?spir-?-?n(t)s

The impression you leave with your customer, resulting in how they think of your brand, across every stage and touchpoint of the customer journey.

It’s been said there are three sides to every story. In a business environment, those sides are the business’ side, the customer’s side and the truth, which lays

Click to see the full infographic

somewhere in the middle. When you think about it that way, a positive customer experience is a vital part of any business.

But how important is contact center CX?  What do businesses think?  And, maybe more importantly, what are customers saying?

Contact Babel took a look at these questions and came up with some eye-opening statistics in The US Decision-Maker’s Guide 2019-20.   Get a sneak peek in this infographic. You’ll see what businesses and customers say about the top three most important factors to a customer, plus much more.

See the full infographic here.

The post How Important is Contact Center CX? appeared first on Aspect Blogs.

About Telecoms-Channel is your one-stop source for the latest news and insights from the telecoms industry in South Africa, where you get comprehensive coverage of the industry and keep up with the ever-evolving market landscape.

Whether you need to understand market trends, identify new opportunities, or stay informed of the latest developments, we have you covered.

In addition to bringing the best news together, we have access to an extensive supplier network that makes it easy for any telecoms company looking to tap into new markets or enter the telecoms industry. Take advantage of our expertise and contact us today to find your next partner!

Other posts you might be interested in

Ericsson LG
Industry News

Ericsson-LG’s Key Trends Shaping the Future of Enterprise Communication

Ericsson-LG is at the forefront of transforming the business communications landscape. By harnessing the power of artificial intelligence, cloud technology, and robust cybersecurity, the company is empowering businesses to enhance productivity, streamline operations, and improve customer experiences.

Cloud PBX Solutions

Request Once, Get Multiple Quotes - Save Thousands!