The inevitable move to the cloud has become more vital during the coronavirus lockdown, creating the perfect opportunity for contact centre specialist Five9 to launch into South Africa.
The US-based cloud software developer has seen demand soar as companies move their customer service centres into the cloud and equip their agents to work from home.
Five9 will target the estimated 423 000 contact centre seats in South Africa by using JSE-listed IT supplier Jasco as its local partner. “We’re targeting every company that has anything to do with customer service, and any enterprise worth its salt should have a customer service department,” says Thomas John, Five9’s vice-president of channels for the Europe, Middle East and Africa region.
“In Europe, around 90% of contact centres are still on-premise, but most have made the decision to move to the cloud. In South Africa, 95% of contact centres are still on-premise and it’s at the very early stage of cloud adoption. South Africa is at an inflection point.”
With 900 000 call centre seats across the whole of Africa, it sees plenty of opportunity in other countries, too.
Source: TechCentral. Read more at source.
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