The way a business communicates with its audience is a pivotal part of relationship building and can set your brand apart from competitors. That is why Voice Over Internet Protocol (VoIP) is essential for businesses. Here’s everything you need to know about it.
VoIP is a telephonic solution that operates via the internet. With VoIP, a computer or laptop can be used as a phone, and your business communications are made using online networks instead of traditional telephone networks. With this technology, you can make voice and video calls, send faxes and SMSs online, and host web-based conferences.
The Advantages of Using VoIP
There are many business benefits of using VoIP, including:
- Setup: Since VoIP uses existing online networks, it is easy to set up and use. You won’t need to buy hardware as you can use devices.
- Reduced costs: One of the frequently talked about advantages of using VoIP is that it reduces costs since it is cheaper than relying on traditional telephone lines.
- International calls: Building on the above, when you’re using a VoIP network, you can make calls from wherever you are located to global contacts without it costing a fortune since it is all taking place online.
- Flexibility: Since you’re using devices like phones, you have the flexibility of making the calls from anywhere, provided you have an internet connection.
- Increased capacity: Multiple calls can be made and secured at once using the same network, so you can adjust the capacity and scale your business communication.
- Communication management: You can link these telephonic connections with other online forms of online communication channels, systems and integrations, which allows for improved communication management.
Using VoIP for Business Communication
To begin using VoIP, you’ll need a broadband or fibre internet connection. You can opt-in for packages that suit your needs based on the size of your business. It’s an easy add-on for business fibre clients looking to reduce their costs and increase the efficiency of their communications.
If you have existing business phone lines, you can simply port these numbers to the new network. Alternatively, you’ll receive a business number. Another benefit of this technology is that you can add multiple extensions.
The one pitfall of VoIP is that it requires a strong internet connection to ensure high-quality calls. That is why we recommend using business fibre with a dedicated line. That’ll ensure you have an uncapped, uncontended bandwidth to work with to avoid delays and breaks during the call.
With fewer restrictions and costs, businesses are switching over to voice over IP technology. It is helping to improve the dialogue between clients and customers. It comes down to service improvements due to operational improvements.
All kinds of businesses use VoIP, from call centres to estate agencies and institutions. To find the right solution for your business, get in touch with us at BitCo.
To learn more about VoIP and business fibre, read up on our full-house business connectivity.
Sourced from: BitCo. View the original article here.
