March 16, 2020

Elingo quietly liquidates, ships staff to rival Pivotal

Johannesburg-based contact centre and IP telephony services provider Elingo quietly closed shop last month.

Now, the liquidated company’s employees and customers are being shipped to Pivotal Data, a local customer experience and contact centre solutions company.

Pivotal has nine business units that are involved in sectors such as data analytics, voice biometrics authentication, security, healthcare and mobility, among others.

In a statement, Pivotal says following the announcement that Johannesburg-based ICT company Elingo had entered voluntary liquidation on 27 February, Pivotal Data has confirmed it will provide employment opportunities to affected staff and will engage Elingo customers to ensure continuity of services to those directly impacted.

The company did not divulge the reasons for the liquidation and at the time of writing, the Elingo Web site showed it had been suspended, with an instruction to contact the hosting provider for more information.

Elingo focused on services and solutions within the multimedia contact centre and enterprise IP telephony space.

Its product offering was designed to automate each process within the call centre, including phone calls, SMS, e-mail, fax and Web chat.

Elingo was founded in 2001 by CEO Ian Goss-Ross. During its heyday in 2010, Elingo replaced Dimension Data as the South African and African reseller and support services provider for the US-based Interactive Intelligence IP communication suite.

Since 1998, the Interactive Intelligence contract was held by Dimension Data, which had partnered with Elingo since 2001 to deliver sales, installation and support services. Elingo formally took over from Dimension Data on 1 October 2010.

Source: ITWeb Read more at source.

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