December 2019 Newsletter

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The Epygi’s WebRTC (Web Real-Time Communication) Click2Call feature is now available on Epygi’s IP PBXs, the ecQX and also on QX3000 and QX5000 IP PBXs. This feature allows the website visitors to make WebRTC calls from a web browser to QX extensions or destinations external to QX. QX handles the calls initiated by the WebRTC Click2Call. Therefore, the phone numbers should match the routing rules specified in the Call Routing table of the QX.

To deliver a WebRTC call to the desired extension, the special mapping table needs to be configured on the QX. The records of that table should map the specific identifications used in the links to the phone’s numbers called by QX. Upon completing the mapping table configuration, you can successfully give the WebRTC URL for the desired links to anyone, via email, chat or SMS. Callers from outside your network, can simply click on the WebRTC URL, and reach the phone extension on the QX, Auto Attendant or any other phone number in the global PSTN network.

It would be of great convenience for your customers to be able to click a link on the web and call you straight from their browser without losing any time on dialing the number. Calls would be promptly routed to QX extensions or destinations allowing them to speak to the right person. To learn more about this feature, contact us.

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