Cisco Call for Microsoft Teams: Unmatched Enterprise Calling Experience Solutions
In today’s fast-paced business environment, voice communication remains vital for success. Companies require a reliable, feature-rich, and scalable calling solution that meets their unique demands. While Microsoft Teams is a leading platform for collaboration, its native calling capabilities may not deliver the enterprise-grade experience that many businesses need.
This is where Cisco Call for Microsoft Teams comes into play. This advanced solution bridges the gap by offering the complete Webex Calling experience. Featuring proven 99.999% availability, AI-powered functionalities, and a comprehensive suite of enterprise calling features, this cloud-based solution is backed by Cisco’s extensive 20+ years of industry leadership.
Read on to discover how Cisco Call for Microsoft Teams can provide the essential calling features that Teams users require, all supported by the robust Webex Calling platform, utilised by over 18 million users in more than 180 markets around the globe.
Seamless Integration with Microsoft Teams
Cisco Call for Microsoft Teams is specifically designed to deliver a seamless user experience. It provides powerful calling functionalities all within a single application, eliminating unnecessary complexities. Users enjoy a straightforward experience without the distraction of excessive branding or pop-ups that often lead to confusion.
With Cisco Call, integration is a breeze. Users can log in using their existing credentials, making for a frictionless experience. Presence status is synchronized between Teams and Webex, ensuring colleagues are always aware of each other’s availability. Additionally, Webex calls automatically mute when users enter a Teams meeting, allowing for smooth and uninterrupted collaboration.
All the Calling Features You Need in a Unified Experience
With Cisco Call for Microsoft Teams, all essential calling features are integrated directly into Teams. The intuitive dial pad, directory search, call history, and the latest voicemail transcription feature allow users to communicate effortlessly. The platform also places a strong emphasis on security and compliance, introducing built-in features such as E911 support and call recording (coming soon) to help businesses maintain compliance and protect employee safety.
Advanced Calling Features You Won’t Find in Teams
Cisco Call for Microsoft Teams surpasses the typical capabilities offered by native Teams functionality, providing users with advanced tools designed to enhance productivity. For instance, the multi-call window feature enables users to manage multiple calls across various lines and queues all within an intuitive interface. This window can be accessed directly from the calling dock, which can be positioned anywhere on the desktop for quick and efficient call handling.
This design caters to power users who frequently handle high call volumes, ensuring that they can operate efficiently without cluttering their workflow.
More than Queues: A Complete Customer Assistance Solution
Cisco Calling for Microsoft Teams transforms the Teams environment into a powerful customer interaction hub with Webex Calling Customer Assist. This innovative feature is easily accessible from the Cisco Call landing page and provides agents with real-time queue monitoring, an AI Assistant for Agents (launching in 2025), and effective call management tools. Supervisors also gain valuable insights through agent monitoring, queue analytics, and call sentiment analysis (available in 2025). These capabilities equip Teams with enterprise-grade customer assistance tools, all for just $30 per user per year (CSRP), offering remarkable value without the need for a dedicated contact center.
AI-Powered Features Included at No Extra Cost
Cisco Call for Microsoft Teams introduces modern, AI-driven calling features to Teams users without any additional fees. Exciting new features, such as AI-generated closed captions, transcriptions, translations, and call summaries, will soon be available. These enhancements not only improve clarity but also foster inclusivity, ensuring that users never miss a vital detail during conversations.
Furthermore, Teams users will benefit from Webex’s industry-leading Audio Intelligence tools, including background noise removal and HD Voice capabilities, along with the Webex AI Codec for superior voice quality, even in challenging network conditions. These powerful features are included at no extra charge as part of your Webex Calling Professional license, because innovation should not come with hidden costs.
Seamless Cloud Migrations at Your Own Pace
Cisco Call for Microsoft Teams plays a critical role in your organization’s transition from premises-based to cloud calling. It ensures a smooth migration process without disrupting user experience. The solution is compatible with Cisco Unified Communications Manager (UCM), Dedicated Instance, Webex for Broadworks, and Webex Calling, allowing businesses to shift at their own pace while maintaining a consistent user experience.
Everything is centrally managed through the Control Hub, providing IT departments with full visibility and control without adding operational complexity. With Cisco, transitioning to the cloud is a strategic, smooth, and invisible process for end users.
Enterprise Calling Without Compromise
Cisco Call for Microsoft Teams delivers the enterprise-grade calling experience your business requires, all integrated within Teams. From advanced calling features and AI-driven tools to robust security measures and seamless cloud migration, this solution goes above and beyond Microsoft Teams Phone, while avoiding unnecessary complexity or frustration for users. Whether enhancing daily communications, optimising customer interactions, or strategising a cloud migration, Cisco provides a powerful, intuitive, and cost-effective calling experience.
In summary, Cisco Call for Microsoft Teams stands out as a superior solution for enterprises looking to enhance their communication capabilities. Its seamless integration and advanced features make it a valuable addition to any organisation’s telephony strategy.
Source Article: https://blog.webex.com/collaboration/cisco-call-for-microsoft-teams-enterprise-calling-without-compromise/
