Compartir en Redes
In light of the situation created by COVID-19, Admiral Seguros wanted to protect all operators of its Contact Center; 270 of them, as well as all of its staff and their families. In addition, it would contribute to help fight the illness. To achieve this, Admiral Seguros needed to create an infrastructure in order to maintain its activity and continue offering to clients the same service with the same quality.
To speed up the process, the company relied on Enghouse Interactive’s Contact Center technology and Amazon Workspace.
The result was that not only did the company accomplish its goal, but it also did it in record time; managing to disassociate the tasks of the agents with the physical workplace, as also providing the right tools for teleworking.
Apart from this main objective, it also obtained side benefits:
- A backup solution to avoid loss of information during the migration process by using technology it already had, and therefore, making it easier to maintain all its business layers.
- Absolute security for its clients and their data in all voice communications, Virtual Desktop Interface; and corporate information.
- Team management is more efficient because their desktops are now homogeneous.
Download Case Study Telework For Contact Center Operators
Sourced from: Enghouse Interactive. View the original article here.
————————————————————–
Have you checked out the new WhichVoIP.co.za website as yet? Benchmark your services against your peers, have a look at what your competitors are doing, get listed in the best Telecoms provider directory in South Africa, and advertise on the site to attract customers to your page where you can view page hits, respond to reviews, load adverts, and more.
Visit WhichVoIP.co.za or jump to a leading comparison section:
- Compare VoIP providers
- Compare Hosted PBX providers
- Compare Telephone systems
- Compare VoIP phones
- Compare Fibre offers
- Compare Wireless providers
Enjoy the site!
————————————————————–