Aspect Introduces Workforce Tools and CX Consumer Experience CMS 2019

Aspect Introduces Workforce Tools and CX Consumer Experience at CMS 2019

In partnership with Resolutte, US software giant introduces tool for customer service industry and new forms of collaboration, interaction and networking

Sao Paulo, October 14, 2019 – Aspect, a pioneer in team engagement, introduced the first icon-based and widget-based workforce optimization interface in 2014 in the United States. Since then it has been tweaking its tools and adding many of the features like: intelligent automation for employees at all levels, what we call “the AI ??Workforce”, ie Artificial Intelligence for the contact center workforce, optimization work management in various sectors, generating more control and understanding of the workflow in real time, which enables managers to make changes and quick removals, impacting professional development and productivity.

For CX Aspect brings solutions that deliver a modern IVR experience enriched with caller intent prediction, context continuity, and artificially intelligent adaptation to customer behavior, providing a more “human” IVR experience; interactive text response with artificial intelligence technology such as Facebook Messenger or SMS chatbots, even fully integrated mobile contact center solutions – self-service digital omnichannel experiences that leverage the latest generation of natural language understanding (NLU) technologies and smartphones.

These and other Workforce Management and CX features will be demonstrated at Aspect and Resolutte booth.

In addition, executives Osvaldo Mundim – Sales and Channel Manager and Mariana Poleto – Latam and Channel Marketing Manager will participate in panels throughout the CMS.

Visit Aspect at CMS 2019 to learn more about the benefits of CX tools for your contact center.

The CMS will take place on October 23rd and 24th. For more information and accreditation, click here .



Panel: Open Innovation 2030. Where will so much disruption lead us? | CMS 2019

Participant: Osvaldo Mundim

Date: October 23, Wednesday

Time: 5:45 pm


Panel: Mkt Digital: What E-commerce and the use of digital tools and media can teach us | CMS 2019

Participant: Mariana Poleto

Date: October 24th, Thursday

Time: 12:15 pm

Dashboard: Unstructured Data. The gold mine you can explore.

Participant: Diego Carvalho – Resolutte

Date: October 24th – Thursday

Hours: 15h

Venue: PRO MAGNO Event Center | Av. Profa. Ida Kolb, 513 – Orange Garden

About Aspect

Aspect’s fully integrated solutions unify the three most important fronts of the strategy for modern consumer engagement: customer interaction management , workforce optimization, and back office . Through a complete set of cloud, hosted and hybrid deployment options , Aspect helps the world’s most demanding contact centers and back offices align with their people, processes and touchpoints to deliver exceptional customer experiences. For more information, visit .

About Resolutte

We provide knowledge, innovation and technology solutions for companies that use different media to interact with their end customer and want to transform and improve themselves in the market. We offer specific advice to each client according to their needs and lines of action. We are facilitators. We assiduously monitor the management of these companies so that they always have the best direction in their decisions in B2B and B2C relationships. For more information, visit

The post Aspect introduces CX Workforce and Customer Experience tools at CMS 2019 appeared first on Aspect Blogs .

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