The telecom industry is constantly evolving, and new technologies are being introduced to improve communication experiences. One area of focus for businesses is the ability to connect with customers through voice calling. In this post, we’ll discuss the differences between Operator Connect and Direct Routing, and how they can benefit telecom businesses.
Operator Connect and Direct Routing are two methods of connecting voice calling to Microsoft Teams. While both options provide businesses with the ability to integrate their phone systems with Teams, there are significant differences between the two.
Operator Connect is a service offered by Microsoft that allows businesses to connect their phone systems directly to Teams through certified telecom operators. This service provides businesses with a direct, secure, and reliable connection to Teams, making it easier for employees to make and receive calls directly from the Teams interface. Operator Connect also offers businesses the ability to use advanced calling features such as call transfer, call forwarding, and voicemail.
Direct Routing, on the other hand, is a solution that allows businesses to connect their phone systems to Teams through a Session Border Controller (SBC) provided by a third-party vendor. This solution offers businesses more flexibility, as they can choose their own telecom operator and have more control over their phone system’s configuration. Direct Routing also allows businesses to use their existing phone numbers and call plans, which can result in cost savings.
When deciding between Operator Connect and Direct Routing, businesses should consider their specific needs and requirements. If a business values ease of use, reliability, and security, then Operator Connect may be the better option. If a business requires more control over their phone system’s configuration and wants to use their existing phone numbers and call plans, then Direct Routing may be the better choice.
Both Operator Connect and Direct Routing offer businesses the ability to integrate their phone systems with Microsoft Teams. While Operator Connect provides a direct, secure, and reliable connection to Teams, Direct Routing offers businesses more flexibility and control over their phone system’s configuration. By understanding the differences between these two options, businesses can make an informed decision that best suits their specific needs and requirements.
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