Direct Routing is a Microsoft Teams feature that enables organizations to connect their own Session Border Controllers (SBCs) to Teams, allowing them to make and receive calls using their existing voice infrastructure. However, deploying Direct Routing SBCs can be a complex process, and requires careful planning to ensure a successful deployment.
In this blog post, we will discuss the best practices for deploying Direct Routing SBCs for Microsoft Teams.
Plan Your Deployment
Before deploying Direct Routing SBCs, it is important to thoroughly plan your deployment. This includes identifying the number of SBCs required, their locations, and the connectivity options available. It is also important to consider the capacity requirements of your SBCs, as well as any network and security considerations.
Choose the Right SBC
When selecting an SBC for Direct Routing, it is important to choose one that is fully certified for Microsoft Teams. This will ensure that your SBC is fully compatible with Teams and meets the necessary quality standards. It is also important to consider the scalability and flexibility of your SBC, as well as its ability to support advanced features such as media bypass and high availability.
Secure Your SBC
Securing your SBC is critical to the success of your Direct Routing deployment. This includes implementing secure access controls, such as firewalls and VPNs, to prevent unauthorized access to your SBC. It is also important to regularly update your SBC’s firmware and software, and to monitor your SBC’s logs for any suspicious activity.
Configure Your SBC
Configuring your SBC correctly is essential for ensuring that your Direct Routing deployment operates smoothly. This includes configuring your SBC’s network settings, such as IP addresses and routing tables, as well as its voice settings, such as codec and SIP trunk configuration. It is also important to ensure that your SBC is correctly integrated with your telephony infrastructure, such as your PBX and PSTN gateways.
Test Your Deployment
Testing your Direct Routing deployment is crucial for identifying and resolving any issues before they affect your users. This includes testing your SBC’s connectivity to Teams, as well as its ability to handle voice traffic under different load conditions. It is also important to test your SBC’s failover and disaster recovery capabilities, to ensure that your deployment is resilient to any failures or disruptions.
Monitor Your Deployment
Monitoring your Direct Routing deployment is essential for maintaining its performance and reliability over time. This includes monitoring your SBC’s health and performance metrics, such as CPU usage and call quality, as well as its logs and events. It is also important to establish clear processes for troubleshooting and resolving any issues that arise.
Deploying Direct Routing SBCs for Microsoft Teams requires careful planning, selection, configuration, testing, and monitoring. By following these best practices, organizations can ensure that their Direct Routing deployment is successful, secure, and resilient.
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