Herotel has engaged with the local municipality to bring a world-class fibre internet network to Jamestown, and we need your help to do this! Herotel was born and bred in Stellenbosch and it gives us great pride to start building a fibre network in Jamestown. In order to do so, we are required to show the local municipality that you, the residents, want a fibre network.
CLICK HERE to give us your permission to plant a fibre network pole in your backyard. Please read below for more information.
The Jamestown fibre network will offer some of the lowest prices for fibre in South Africa. Our True uncapped 10Mbps line costs only R499 per month, while next door in Paradyskloof you will pay around R729 per month for the exact same product. There are two reasons Herotel are able to offer these better prices, service and bring fibre to Jamestown.
How we build our fibre networks is the most important distinction. Fibre networks are typically built in one of two ways: under the ground or above it. Both methods use the exact same fibre cables, but Herotel believes that the latter is a far superior choice. Trenching through residential streets, driveways, walls and prize-winning flower gardens is an expensive endeavour that is damaging to private and municipal infrastructure. Residents have no say in the matter, and speed of deployment is the name of the game. And because it’s so expensive, those costs are typically recouped through higher monthly prices. In other words, going below the ground drives up monthly prices to residents and it can damage their property. Because of that, Herotel has made the choice to build an aerial mid-block fibre network.
We build the network by planting a single pole in the municipal servitude between you and your neighbours. Mostly in the backyard, always with your written permission. In most cases, our fibre poles will not be visible from the street, except where we need to do a road crossing. This has numerous benefits: better public participation, less damage to private property, the ability to build a more inclusive network that doesn’t just focus on high-income areas and most importantly: lower-priced packages.
Here is where we need your help: the municipality has asked to first get permission from enough homeowners that consent to us planting a pole in their backyard before they give their approval. CLICK HERE to give us that permission. If you help us now, we will DOUBLE YOUR SPEED for the first year that the network goes live. This means that you will get a 20Mbps True Uncapped connection for R499 during that first year. Terms and Conditions apply.
Here is a video that further explains how we build our network.
The other reason we are able to offer a better price, service and a greater coverage is our Direct Access model. When you connect to a Herotel network you buy the service directly from us. If this sounds obvious, we totally agree. The curious thing however is that most fibre networks prefer to outsource the customer relationship to middlemen companies that are called ISP’s. Herotel prefers a direct relationship with customers, not through a middleman. Prices simply get more affordable when you don’t have to pay two companies for the same fibre, and it creates better service through a direct relationship.
Direct Access also motivates us to provide a better, more honest service. Customers can get what they need faster, directly from the source. Because we take full responsibility for our network, its reliability and its costs, you can bank on our responsiveness, our speeds and what you pay for them. We have stopped the buck at our front door, which is how we stay honest and how we keep you happy.
This philosophy of wanting to directly serve our customers also reflects in how we build – Herotel doesn’t allow outside contractors to build our fibre networks, because we know they don’t care for your town as we do. We build it ourselves so that we can be sure the network is world-class, but not at the expense of municipal and private property. And we will service you out of our local office on bird street, making sure that local always stays lekker.
The Jamestown fibre network represents an investment into the local community, which will improve access to education, entertainment and open new business opportunities. As a further bonus to homeowners, it has been proven that access to fibre increases the value of properties over time.