What are the benefits of using VoIP vs a normal phone service?

VoIP or Voice over Internet Protocol systems are fast becoming the top business phone solution of choice for companies all over the world. There are marked differences between VoIP, cloud-based PABX systems and normal landlines that make VoIP a clear winner in terms of features, functionality and ease of use. Here’s why VoIP is taking over the business communication landscape.

The cost factor

Running costs for VoIP, cloud-based business phone solutions are generally lower than for landlines. This is for a number of reasons. Setup costs are lower, because VoIP systems transmit calls over the internet, not via a network of cables. This cuts down drastically on the hardware needed to get the system up and running.

Where landlines rely on deskbound handsets to make calls, VoIP is not restricted by geography. Calls can be made and received using a softphone on your laptop, desk-based handsets or via an app on your mobile phone. This can save on capital outlay should you choose not to use desktop phones and stick to the softphone and mobile options. And with Euphoria’s fixed per-minute or per-second rates and free inter-branch calls, there is an additional saving on calls in the long-term.


In terms of features, VoIP, cloud-hosted PABX systems are far superior to landlines. Installing an easy-to-use mobile app on your employees’ mobile devices enables them to work from anywhere. Mobile connectivity allows three different devices to be connected to one extension, so you can always stay in touch no matter where you choose to work.

Added features among the 200+ options Euphoria’s solution offers include virtual receptionists, call recording, detailed call reporting and helpdesk functionality, to create a seamless customer service experience.

With a VoIP, cloud-based phone solution, you can also view the number of calls received versus calls answered and average call lengths and total call times. This is a game-changer for managing productivity.

Euphoria Telecom offers scalable and fully customisable phone solutions for businesses and contact centres. You can pick and choose the features you need and let the system grow with your business. Upgrading and adding extensions is affordable and easy, and is generally done within a matter of minutes.

Overall, VoIP has overtaken landlines in terms of features, affordability, ease of use and sheer practicality, making it the logical choice for any business looking to adapt and thrive in an ever-changing world.

Sourced from: Euphoria Blog. View the original article here.

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