A Private Branch Exchange (PBX), also called a PABX system, is a private network of phone systems that enables voice over IP (VoIP), integrated services digital network (ISDN), and analogue technology-based communication both within and outside of your company. This technology was previously only available to large corporations with a devoted IT staff, many workers, and the funds to purchase pricey proprietary phone systems. Since the invention of PBX servers, telephony has evolved and technological improvements have moved certain PBX systems into the cloud, allowing simpler deployment and making it more accessible for businesses of all sizes.
Why Move Your Business Phone to a PABX System?
This is the time to move your business phone system to a cloud PABX system, since users of landlines will soon have antiquated systems with little to no support.
It’s normal to be apprehensive about utilising a PBX phone system if you’re new to the industry. However, with a cloud-based system, there’s no hardware to install (apart from your linked phones), and any maintenance and updates required will be handled by your hosting provider.
Business Benefits of a PABX System
Additionally, you will have access to a wealth of business benefits that your outdated business phone system was unable to provide, including:
- The ability to link with many devices: You may keep in contact whenever, wherever, and your way with the ability to utilise your mobile device, desk phone, laptop, or desktop computer, take and make standard voice calls, video calls, and use instant messaging.
- The choice to have meetings that include more than just phone conversations: You may have online team meetings, live-stream video conferences, and more with PBX phone systems, making it simple to communicate with your team in the method that works best for you. Of course, you can host (or join) voice-only conversations.
- Increased safety: Some PBX systems feature built-in encryption (no VPN required) to safeguard your voice and text-based chats since privacy is becoming more and more crucial. This manner, your staff, customers, and intellectual property are protected regardless of how you interact.
- The chance to develop original applications: Some cloud PBX phone systems allow you the ability to create and deploy applications on all the devices you use to engage with your customers and coworkers, in addition to voice calls, conferencing, and instant messaging. You can get more out of your office phone system and interact in more convenient, meaningful ways if you can customise your workplace for your company’s specific requirements.
Standard Calling Features Available with PBX Systems
The majority of the conventional functions included in most office phone systems are also available in cloud PBX phone systems, in addition to a broad variety of cutting-edge functionality.
The following are often seen in today’s PBX solutions:
- Calling history
- Hold/resume calls
- Swift dial
- Call forwarding and transfer
- Caller ID concealment
- Multi-call management
- Concurrent ringing
- Voicemail
There is a learning curve with new technology, but the majority of PBX providers provide training as part of their service, as well as access to online manuals to enable you to rapidly find problems and troubleshoot and a dedicated staff who can answer all your concerns and ease the transition. The best part is that these same professionals can assist you in identifying and/or creating solutions that will meet your requirements as they evolve. That’s something you just won’t get with your existing landline provider since there isn’t much, if any, research and development being done on conventional phone networks.
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Sourced from: Euphoria Blog. View the original article here.
