Different types of IP PBX and how they work

The Private Branch Exchange (PBX) telephone system is the lifeline that connects you to your customers and drives the core communication infrastructure in your business. But there are different variations of PBX available, so how do you choose a system that is suitable? Euphoria Telecom explains a few key differences and features.

On-premise IP PBX

An on-premise PBX system operates using a server on the company premises. Usually, this type of system is used by larger companies which may have strict security protocols in place. And maintenance is the responsibility of the company. That means an on-site team is often needed to maintain the server, conduct ongoing upgrades and provide support to employees.

Initial setup costs can be high and infrastructure needs to be available on-site to keep the system running. In the long-term, these are factors that have to be worked into the budget. And while third party support isn’t needed, it is often required as  it is the sole responsibility of the company to maintain the system which can become onerous.

IP-PBX systems

An IP PBX system cuts out the phone lines, bringing voice and data together. Because calls are transmitted over the internet, local and international calls can be made at reduced rates. IP PBX systems can either operate on-premise or in the cloud – via third party providers like Euphoria Telecom.

Where landlines can only work as far as the cabling on the premises extends, IP PBX systems can enable working from anywhere. Multiple devices can be used, including laptops – with a softphone interface, mobile phones – using a dedicated app and IP headsets like Yealink phones. IP PBX systems also offer hundreds of customisable integrated features, like call recording, detailed call reporting, virtual assistants and more.

Hosted PBX

A VoIP, cloud-hosted PBX system is hosted in the cloud. That means there is no need for a server on site or a dedicated maintenance team. Initial setup costs are far lower than on-premise PBX because there is no need to purchase a server and related hardware. Extra extensions can generally be added remotely in a matter of minutes and support is handled off-site. And with Euphoria’s cloud-based, VoIP business phone solution, you can add additional customisable features as your business grows.

As the world lives more online, a cloud-based business phone solution from Euphoria is a practical and affordable answer to your telephony that will keep your business in touch, with minimal setup and no long-term subscription needed. Why not start the year with a business phone solution that works for you?

Sourced from: Euphoria Blog. View the original article here.

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