[28 September 2019] The Supreme Court of Appeal has reaffirmed the requirement that ECNS licensees must comply with municipal bylaws when deploying networks, even where these may include a requirement for the consent of the municipality. Telkom SA SOC Ltd v City of Cape Town and Another (1038 2018) [2019] ZASCA 121 (25 September 2019) […]

Harnessing Virtual Agent Technology to Transform Contact Center Operations: Insights from Cisco
Discover how virtual agent technology is reshaping contact center operations, enhancing efficiency and customer satisfaction. Learn about the benefits and capabilities of these innovative tools.