[27 September 2019] ICASA has initiated the process for collecting the data for the 2019 State of the ICT Sector Report, which will cover the period 1 October 2018 to 30 September 2019. The timelines involved are as follows: Date Activity 25 September – 29 November 2019 Questionnaire completed by the industry 2 December […]

Harnessing Virtual Agent Technology to Transform Contact Center Operations: Insights from Cisco
Discover how virtual agent technology is reshaping contact center operations, enhancing efficiency and customer satisfaction. Learn about the benefits and capabilities of these innovative tools.