[6 October 2019] ICASA has published final Consumer Advisory Panel Amendment Regulations 2019 to amend the Consumer Advisory Panel Regulations 2017: Consumer Advisory Panel Amendment Regulations 2019 The amendment serves to remove the requirement that the chair of the Panel must manage the Panel’s budget, given that this is practically a function of ICASA and […]

Harnessing Virtual Agent Technology to Transform Contact Center Operations: Insights from Cisco
Discover how virtual agent technology is reshaping contact center operations, enhancing efficiency and customer satisfaction. Learn about the benefits and capabilities of these innovative tools.