Connecting Generations and Shaping the Future of Business Communication

For an impressive quarter-century, Cisco has been at the forefront of workplace communication, revolutionising how we connect and collaborate. From the dawn of Voice over IP (VoIP) technology to the sophisticated systems we see today, Cisco IP Phones have established themselves as a fundamental aspect of modern business communication. They have not only been embraced by leading organisations globally but have also made appearances in popular culture, gracing the desks of employees everywhere.

From Big Idea to Global Standard

Cisco’s venture into voice communication began in 1998 with the acquisition of Selsius Systems, pioneers in the IP telephony space. This significant move set the stage for a new era, proving that voice communication could efficiently traverse data networks, thereby creating a unified and more effective workplace environment.

This foundation led to the introduction of the Cisco IP Phone 7900 Series, which quickly became a benchmark in workplace communication. This series featured a variety of models designed to meet diverse workplace needs, with highlights including applications, video support, and secure VPN access for remote users.

Iconic Models in the Cisco 7900 Series

Some of the standout models from the Cisco 7900 Series included:

  • Desktop Models (7960 and 7940): These phones were equipped with large, intuitive displays and user-friendly interfaces that set new standards for usability.
  • Video Model (7985): This model introduced desktop video calling, allowing real-time face-to-face communication long before it became a norm in business.
  • Wireless Model (7920): This innovative model enabled employees to remain connected while moving freely throughout their workplaces.
  • Conference Phones (7935 and 7936): These phones delivered high-quality audio and advanced conferencing features, facilitating seamless group collaboration.

One early adopter recalls the excitement of using their first Cisco 7960 in 2000, noting its impressive display and innovative applications such as stock tickers and weather updates, which redefined desktop functionality. This experience was a glimpse into Cisco’s ongoing impact on workplace communication.

A 2000s Pop Culture Icon

Cisco IP Phones have transcended the realm of technology to become cultural icons, frequently appearing on television and in movies. Their distinctive design and familiar interface have made them a preferred choice for set designers looking to create authentic, high-tech environments in corporate settings.

They have graced popular TV shows like 24, NCIS, The Office, and Grey’s Anatomy, along with blockbuster films such as The Social Network and Transformers. Members of the Cisco team have fond memories of spotting their phones in theatres, cheering for the visibility of their work in mainstream media.

Innovation Involves Taking Risks

Cisco’s commitment to innovation has often led to bold experiments that have pushed the boundaries of technology. Products like the Cisco Cius and DX Series were ambitious attempts that arrived ahead of their time. Although these products faced challenges in a rapidly evolving technological landscape, the insights gained from these endeavors have significantly influenced subsequent offerings. For instance, the DX Series laid the groundwork for the contemporary Cisco Desk Series—devices specifically designed for video collaboration.

The Desk Series has now become a popular choice for individual offices, known for its high engagement and video capabilities.

Familiar Design, Now Leading in Sustainability

The Cisco IP Phone design is instantly recognisable, featuring a consistent button layout, signature silhouette, and the iconic Cisco logo. From the 7900 Series to the cutting-edge 9800 Series, users benefit from a user-friendly design that feels familiar every time they engage with it.

With the introduction of the 9800 Series, Cisco is setting new standards in sustainability. These phones incorporate high percentages of post-consumer recycled plastics and are engineered for energy efficiency, significantly reducing carbon footprints and electronic waste. The manufacturing processes have been optimised to lessen environmental impacts, and packaging now utilises more recyclable materials than ever before. By prioritising responsible materials and energy consumption, Cisco ensures that every phone consistently delivers outstanding performance while contributing to a greener future.

Learnings that Drove the 6800, 7800, and 8800 Series

As the years progressed, customer needs evolved across various industries, geographies, and business sizes. Cisco refined its product offerings, creating a diverse and robust IP phone portfolio that includes:

  • 6800 Series: These models provide reliable, cost-effective voice communication, designed for durability and straightforward management.
  • 7800 Series: This series delivers advanced features at accessible price points, allowing businesses to modernise communications without compromising on quality.
  • 8800 Series: Offering premium voice and video experiences, this series combines HD audio quality, sleek design, and integrated wireless capabilities for top-tier collaboration.

Each series exemplifies Cisco’s commitment to meeting organisations at their respective stages of growth—whether catering to a small business seeking value or a multinational corporation requiring advanced collaboration tools.

The Cisco Desk Phone 9800 Series: Innovation and Sustainability in Action

The Cisco Desk Phone 9800 Series marks a new era in workplace communication, combining innovation, versatility, and sustainability. Featuring unified firmware across the entire portfolio, the 9800 Series simplifies management while ensuring consistent performance at any scale. This single-platform approach grants flexibility, allowing every device to work seamlessly with both on-premises and cloud calling solutions, enabling organisations to adapt as their needs change.

More than just a phone, this series offers key innovations such as a customisable Action Button, AI-powered intelligent audio, and advanced hot desking and desk reservation features. These advancements empower users to personalise their experiences, streamline workflows, and embrace flexibility like never before.

Notably, this series represents Cisco’s most sustainable phones to date, boasting over 74% post-consumer recycled plastic, being ENERGY STAR® certified, and incorporating deep sleep modes with insights into energy usage and carbon emissions.

Reflecting on 25 Years of Cisco IP Phones

As we commemorate 25 years of Cisco IP Phones, it is evident that these devices have significantly influenced how businesses connect and collaborate. Each milestone has been shaped by listening to customer feedback, learning from market trends, and developing solutions that anticipate future needs. From pioneering breakthroughs to sustainable innovations, Cisco’s IP phone portfolio reflects a legacy of adaptability, trust, and forward-thinking.

In celebrating this milestone, it is clear that Cisco IP Phones will continue to evolve, facilitating connections, enhancing collaboration, and supporting businesses in thriving within the workplaces of tomorrow.

The post Celebrating 25 Years of Cisco IP Phones appeared first on Webex Blog.

Source Article: https://blog.webex.com/workspaces/celebrating-twenty-five-years-of-cisco-ip-phones/

Related Articles: