Many call centres are switching to Voice Over Internet Protocol (VoIP). This system is more advanced and efficient than traditional landlines and is developed to make your agents more productive and their jobs easier. Landline telephone systems are no longer the best option.
Considering making the VoIP switch? Let’s have a look at why VoIP is the best option for your business.
- Easy Set Up
Most VoIP business phone systems are extremely easy to set up, even if you’re not particularly tech-savvy. The setup process usually involves installing a program in a few clicks and entering some basic information. Your provider will guide you through the process and make sure you’re all set up. VoIP systems usually come with no additional equipment.
One of the best things about VoIP service is its flexibility – it can mould itself to fit almost any business’s needs. They don’t require a separate device or a nationally registered landline to work, allowing you to run your customer support or sales team from anywhere. You can scale up or down with little effort, just a few clicks to add a new line or remove an old one.
- Advanced features
Most VoIP providers include some advanced features like call tracking and virtual attendants. Some features help you improve your brand image, while others will simply streamline the process of customer support and improve overall employee engagement. You can have video calls where you share screens to make customer support even more efficient and pleasant for your users.
- Better Backup
With VoIP, businesses receive the support, reliability, and reassurance they miss out on when hosting their own phone system. VoIP providers host PBXs and other necessary equipment, complete with backup systems, to prevent client downtime.
- Cost effective
Finally, choosing a VoIP number over a landline can save you money. VoIP pricing plans rarely depend on your minutes and often come with unlimited free calls. If you choose your plan right, you are guaranteed to save.
Running a call centre smoothly can be a tough task, but VoIP helps you run efficiently while improving customer experience. Click here to find the best VoIP solution for you, with BitCo Telecoms https://www.bitco.co.za/products/business-voice-over-ip/