Avaya Holdings Corp., a prominent player in customer experience solutions, announced its successful completion of financial restructuring, marking a significant milestone in the company’s business transformation. Emerging from Chapter 11, Avaya now boasts a growth-oriented capital structure, encompassing approximately $650 million in liquidity and a net leverage ratio of less than 1x.
Under the leadership of Alan Masarek, Avaya’s CEO, the company is excited to embark on a new chapter, focused on advancing innovation in its cloud communications portfolio and customer experience offerings. With substantial financial resources at its disposal, Avaya aims to accelerate investments in its product lineup, ensuring uninterrupted delivery of cutting-edge solutions to its valued customers. The streamlined product roadmap reflects the valuable input from customers, enabling them to adopt advanced functionality at their preferred pace and without disruption to their business operations.
Leveraging its iconic brand, global customer base, and extensive partner ecosystem, Avaya is dedicated to delivering innovation on a global scale. The company’s ongoing product innovation efforts will concentrate on the Avaya Experience Platform, empowering organizations to enhance their customer experience capabilities across various communication channels. Avaya has already introduced over 150 new product features and enhancements in the past year, including the launch of Avaya Enterprise Cloud, a dedicated instance of its core contact center, collaboration, and unified communications software solutions for large enterprises.
To support its growth and operational excellence, Avaya has assembled a new Board of Directors comprising nine distinguished individuals. The board members bring extensive industry and financial leadership experience, ensuring Avaya’s ability to drive the next wave of innovation in enterprise communications. The company remains committed to providing true omnichannel customer experience solutions to its customers and partners.
Avaya has expressed gratitude to its investors, customers, partners, team members, and stakeholders for their unwavering support and trust throughout the restructuring process. With a renewed focus on growth and innovation, Avaya is ready to embrace the future and meet the evolving needs of its customers in the dynamic world of enterprise communications.
Benefits of Cloud PBX
▶️ More Affordable
A cloud VoIP and PBX system has many benefits, including cost savings on maintenance and hardware. Additionally, it saves physical space by storing everything in the cloud.
▶️ Simple Setup
Setting up a cloud VoIP and PBX system is straightforward with the help of technical support personal, saving you time and the headache of assembling the system. Customizing call features such as forwarding, caller ID, voicemail, etc. is easy and can be done by employees without any specialist knowledge, ensuring a seamless transition to the new system.
▶️ No Maintenance
Managing on-premises servers can be challenging for small businesses, but a cloud PBX solution offers simpler server control through web interfaces, compared to a telephone network hosted by the provider.
▶️ Reliable and Secure
Cloud-based PBX systems are secure and reliable, with multiple data centers ensuring continuity of service in case of server crashes or connection loss. The system is constantly updated with new features and upgrades, and disaster recovery is quick and simple.
▶️ Remote Calling
A cloud PBX system offers flexible remote access to business phone features, such as voicemail, call transfers, inbound and outbound calls, etc., through a web phone, mobile app or traditional VoIP phones. This improves customer service and increases mobility for users.
▶️ Range of Features
A cloud PBX system offers a wider range of communication options, including advanced features like call recording, intelligent call routing, and auto attendants. It also allows for seamless collaboration with clients and coworkers through SMS, live chat, video conferencing, WhatsApp integration, and instant messaging.
▶️ Moving is Simple
Relocating the workplace can be made simpler with a cloud PBX system, as it is not a physical object and does not need to be transferred. Linking different offices with the same system also eliminates the cost of inter-office calls.
▶️ Scalability
Scaling a business with a cloud VoIP and PBX is easy and cost-effective, with the ability to add or remove extensions and lines with just a few clicks, depending on the provider.
Be sure to get in contact with a provider to learn more about Cloud PBX and how you can implement it into your business.
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