Ensuring seamless and reliable communication is paramount for businesses, especially in the dynamic market of South Africa. UCaaS (Unified Communications as a Service) voice resiliency is a critical component in this regard. It refers to the ability of a UCaaS voice service, like Microsoft Teams Phone, to withstand and recover from various disruptions such as power outages, network failures, or service unavailability.
Despite Microsoft’s impressive 99.999% uptime guarantee for Microsoft Teams Phone, businesses can still face connection losses due to unforeseen events like local power cuts or damage to communication cables. This makes voice resiliency not just an option but a necessity for maintaining operational continuity.
The Absolute Importance of Branch Resiliency
In the hybrid work era, smart businesses understand the importance of building a resilient UCaaS platform. UCaaS voice resiliency is crucial for several reasons:
- Enhances Business Continuity: Ensuring that critical communication functions remain operational during downtime helps businesses avoid operational and financial losses and reputational damage.
- Improves User Experience: Providing seamless and high-quality voice communications services to both employees and customers fosters greater satisfaction, loyalty, productivity, and collaboration.
- Supports Digital Transformation: Enabling businesses to adapt to changing needs and demands, such as remote and hybrid work models, global expansion, and evolving customer expectations.
AudioCodes Solutions for Microsoft Teams Phone Resiliency
AudioCodes offers a range of solutions designed to enhance the resiliency and high availability of Microsoft Teams Phone, both on-premises and in the cloud. These solutions are based on robust, enterprise-grade hardware and software components certified for Microsoft Teams.
- Session Border Controllers (SBCs): AudioCodes’ Mediant SBCs ensure secure and uninterrupted voice connectivity. They facilitate seamless failover and load balancing, enhancing the resilience of the communications system.
- Survivable Branch Appliances (SBAs): For organizations with multiple branches or remote sites, AudioCodes’ Direct Routing SBAs provide essential redundancy. These appliances ensure that local branches can operate independently and maintain voice service continuity in the event of a disconnect with the central service.
- Edge Proxy Appliances: These devices act as a proxy between Teams SIP Gateway and SIP devices in the branch, supporting local breakout to the PSTN. They optimize the media path for voice calls by enabling local media breakout and bypassing the Microsoft Teams media relay, delivering resiliency for registered SIP devices when connectivity with Teams services is lost.
- 5G Backup for Centralized SBC SIP Trunks: For distributed enterprises using a centralized Microsoft Teams Direct Routing SBC for PSTN breakout, 5G backup provides an alternative connection in case of a WAN outage or loss of connectivity with the Teams service, enabling uninterrupted calling via the branch SBA and the core SBC.
Why Choose AudioCodes’ Branch Resiliency Solutions?
By implementing AudioCodes’ resiliency solutions, businesses can enjoy several key benefits:
- Scalability and Flexibility: AudioCodes’ solutions grow and adapt with your business, providing scalable options tailored to meet your needs.
- Reduced Operational Risks: Mitigating the impact of potential disruptions protects businesses against operational and financial losses.
- Centralized Management Tools: Manage your voice network elements through a single pane of glass using lifecycle management and analytics tools to simplify SBA configuration and everyday tasks and troubleshooting.
Keeping You Connected, Whatever Happens
With over three decades of experience in the UC and contact center arena, AudioCodes’ field-proven communications technology ensures that your Microsoft Teams solution operates at peak performance. Partnering with AudioCodes means navigating the challenges of today’s digital workplace with confidence, knowing that your UCaaS deployment is built on a solid foundation of unmatched resiliency.
If keeping your business connected during disruptions is important, AudioCodes provides the peace of mind and innovative technology to ensure your communications remain reliable, scalable, and resilient.
Make UCaaS Outages History with AudioCodes
Discover how to ensure unbeatable Microsoft Teams Phone resiliency with AudioCodes. Their solutions offer robust, enterprise-grade hardware and software components, along with comprehensive support to maintain seamless communication across your business operations.
