“Education is the most powerful weapon which you can use to change the world.” — Nelson Mandela 

This statement has never been truer. The world we knew just a few short months ago is changing before our eyes.  The COVID-19 pandemic has forced people to think without boundaries.  They have relied on lessons learned from historic events and are also using the education they witness each day. We’ve all had to react in ways we never thought possible. Our customers are at the forefront of the changes brought on by the pandemic and we are right there with them.  Walking and working beside them to handle the ever-changing climate. We’re encouraged by the new ways our customers have found to work with their teams to manage the influx of calls and inquiries regarding grocery operations, flight changes and cancelations, financial questions, mortgage assistance and so much more.   

We want to continue to support our customers in any way we can.  In an effort to share knowledge, Aspect Education Services (AES) is publishing recorded sessions on the following topics: 

• Request Bidding in Aspect® Workforce Management™
• Conventional Shift Bidding in Aspect Workforce Management
• Aspect® Unified IP®: How to Leverage Web Services in a M3 Environment
• Aspect Unified IP: Understanding the 5 Alternative Outbound Dialing Modes

We believe these sessions will help you continue to adjust and adapt quickly to the changing business environment. These small educational pieces will give you the tools you need to help make a part of your job that much more effective and efficient so you can continue to change the world one-contact at a time. We appreciate the opportunity to serve you and should you have any suggestions for additional topics, please contact me directly.   

To access these sessions click here. 

Sourced from: Aspect Blog. View the original article here.

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